Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Knoxville - Service Center
Knoxville, TN
184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
184 Reviews of Audi Knoxville - Service Center
Sort by
October 04, 2023
Landon got be checked in quickly. answered my questions and completed the process When I came to pick up my car all the work was completed. Cost were explained well and I was on my answered my questions and completed the process When I came to pick up my car all the work was completed. Cost were explained well and I was on my way. Very pleased with my experience at Harper Audi. More
by Don
Employees Worked With
Landon Calvert
September 19, 2023
This is the second time they have had our 2009 q7 and still no results this time it was there 4.5 myths. And they said fuse box was under water and my husband had driven to work the night before it quick still no results this time it was there 4.5 myths. And they said fuse box was under water and my husband had driven to work the night before it quick there was not any water in the fuse box they just do not want to back up the warranty. Plain and simple they had from 2nd week in May till July before they even looked at it. I would not recommend the purchase of an Audi vehicle whatsoever and definitely don't expect Harper to do much of anything that is covered by their so called warranties. Definitely an unsatisfied customer . Harper audi service department is only good for simple oil change and tire rotation anything more serious don't go to them .. More
by joyful129
Employees Worked With
Chris
June 20, 2023
Todays experience was excellent. Hopefully all repairs are complete. Thank you for your kindness and excellent customer service, especially thank you to Steve for making sure all r Hopefully all repairs are complete. Thank you for your kindness and excellent customer service, especially thank you to Steve for making sure all repairs were complete!! More
by vining2
Employees Worked With
Steve, Ray Goepfrich
June 17, 2023
This dealership was awesome. Took care of me especially Chris. He went above and beyond to make sure I was taken care of.. When I needed anything Chris was there to help out. I w Took care of me especially Chris. He went above and beyond to make sure I was taken care of.. When I needed anything Chris was there to help out. I would recommend Harper Audi to anyone that is considering an Audi . There is definitely service after the sale. Which is the most important quality I look for in a dealership… More
by georgie13
Employees Worked With
Chris Palumbo Service Department Five Star, Ray Goepfrich
May 05, 2023
Excellent service in getting my car fixed. Thank you advisor Chris Palumbo and technician Thomas for working together. Thank you Harper Audi for 2 outstanding employees. Thank you advisor Chris Palumbo and technician Thomas for working together. Thank you Harper Audi for 2 outstanding employees. More
by glcorea15
Employees Worked With
Chris Palumbo
April 18, 2023
Outstanding dealership! Great people and service. Had issue with AUDI Q7 diesel TPMS and ABS light came up and because of that had driving issue. After having multi-point In Great people and service. Had issue with AUDI Q7 diesel TPMS and ABS light came up and because of that had driving issue. After having multi-point Inspection (even send me a video of that) and after computer diagnostic they found the problem: spinning sensor on the rear passenger side wheel assembly which was the reason, and they fixed it. Work was done quickly and with a good quality. It was done under the diesel warranty. Cost me $0. Also I had all the answers to my additional questions. Got my car back in very reasonable time, considering part ordering waiting time and logistics. Very friendly staff. Want to thanks Chris Stullenburger and mechanics who make this happened. I am very satisfied and recommend Knoxville AUDI dealership to everyone. Professional and friendly people. Thank you. More
by Alex-Q7_Diesel
Employees Worked With
Christopher Stullenburger, Ray Goepfrich
April 14, 2023
Great team! They always take great care of my car and me! We’re able to squeeze me in for emergency service today! They always take great care of my car and me! We’re able to squeeze me in for emergency service today! More
by erauae97
Employees Worked With
John is who helped me in service., Ray Goepfrich
