Audi Monterey Penninsula

In June 2025, I paid $1,540. 50 at Audi Monterey Peninsula for a rear axle seal/bolt repair due to a leak and burning oil smell. The dealership assured me it was fixed. Six mon 50 at Audi Monterey Peninsula for a rear axle seal/bolt repair due to a leak and burning oil smell. The dealership assured me it was fixed. Six months later (December 2025), the exact same symptoms returned, leading to complete rear differential failure from fluid contamination and bearing damage. Their quote: $11,885.83. The service rep admitted in writing that this kind of rapid escalation is “rare” after a seal repair and apologized for not disclosing the risks in June — but the dealership refuses to accept any responsibility for the misdiagnosis or incomplete repair. Since purchasing my 2019 Q8 three years ago, it has only ever been serviced at Audi Seaside/Monterey Peninsula. The car is not driven aggressively, sees minimal miles (~10k/year), and is primarily used for business. I escalated to Audi Corporate (assigned a case manager) and involved the California Bureau of Automotive Repair (BAR). The BAR mediator agreed additional diagnostics should have been done in June. Despite this, Audi and the dealership have not accepted fault. When I picked up the vehicle on January 9, 2026, the invoice completely omitted the rear axle leak and showed a “clean inspection” — even though the differential was still failed. The car has been inoperable since December 9, 2025 — no loaner provided. Their latest “best and final” offer: refund the $1,540 June repair but charge me $7,821.46 for the differential (slightly higher than a prior discounted quote of $7,566). I’ve now reported this to NHTSA, as a 2022 Audi TSB covers nearly identical rear differential leaks in 2020–2022 Q8 models (and others), raising questions about whether this is a broader issue. If you own a Q8 (especially 2019–2022), be cautious with service at this dealership and others. Document everything, get second opinions if needed, and know your rights under California law. More

I purchased a pre-owned Audi Q8 from this dealership remotely. While the sales process initially appeared productive and pricing was adjusted during negotiations, the experience completely broke down af remotely. While the sales process initially appeared productive and pricing was adjusted during negotiations, the experience completely broke down after the deal was completed. After purchase, I was given multiple different pickup and delivery dates. On several occasions, I was explicitly told the vehicle would be picked up on specific days, but the vehicle was never picked up. Each time, the date passed with no carrier, no confirmation, and no proactive communication. I never received a carrier name, bill of lading, or a firm delivery timeline. The repeated missed commitments and changing explanations made it clear there was no reliable post-sale execution. After over two weeks with no shipment, despite being fully paid and ready, I had no choice but to back out of the deal. Ultimately, this experience was frustrating and disappointing. If you are considering a remote purchase, I strongly recommend getting written confirmation of shipping arrangements and timelines before finalizing anything. Selling the car is one thing — delivering it reliably is another, and that’s where this experience failed. More

Buyer Beware I purchased a vehicle from Audi Monterey Peninsula on September 17, 2025. While the buying process itself went smoothly, the aftermath has been incredibly frustrating. I traded in my 2017 Ho Peninsula on September 17, 2025. While the buying process itself went smoothly, the aftermath has been incredibly frustrating. I traded in my 2017 Honda Accord Special Edition and was promised a check for the trade-in value. As of today, October 9th, I still have not received it. I’ve provided my pink slip, and despite repeated follow-ups, nothing has been resolved. I’ve spoken with both Kiara and Anthony Scheinfield, yet I continue to be met with delays and empty promises. This experience has been unacceptable. I’m now seriously considering legal action to recover what I’m owed. I strongly urge anyone thinking of doing business with this dealership to reconsider. If this is how they treat customers after a sale, imagine what happens when real issues arise More

I took my car in several months ago for a squeak. They ordered a new spoiler, installed it, and it still squeaks. They had my car for three weeks. Last week I tried to make a service appointment o They ordered a new spoiler, installed it, and it still squeaks. They had my car for three weeks. Last week I tried to make a service appointment online - zero response. Today, I just tried to make a service appointment. No one answered. The service here is awful.. I'd give it a zero if possibl.e More

Tony in sales was great! We love our SQ5! Tony made the buying experience easy and painless. I recommend this Audi dealership. They are very customer focused! We love our SQ5! Tony made the buying experience easy and painless. I recommend this Audi dealership. They are very customer focused! More

I recently purchased a new Audi from Monterey Audi, and I couldn't be happier with my experience. From the moment I walked in, the staff was welcoming and knowledgeable, making me feel comfortable and confid couldn't be happier with my experience. From the moment I walked in, the staff was welcoming and knowledgeable, making me feel comfortable and confident in my decision. They worked with me to find the perfect car for my needs and budget, making financing easy and stress-free. The service didn't stop there - the team at Monterey Audi continues to provide exceptional care and support for my vehicle. I am so happy with my purchase and highly recommend this dealership to anyone looking for a quality Audi and top-notch customer service. More

Rude and abusive call from general manager Price online does not reflect $1,400 invisible clear coat scam Bait and Switch…unavailable car is still listed on website I test drove a used Hyundai online does not reflect $1,400 invisible clear coat scam Bait and Switch…unavailable car is still listed on website I test drove a used Hyundai Sonata on at Cardinale Audi with Anthony. He was polite, delightful and professional, but was busy the next morning with other customers. We had to test drive before Anthony was available so my son could go to work, so Alex stepped in. I asked if Anthony would still get credit, and he assured me he would. After returning from the test drive, we started the process to buy the car. In addition to the advertised price, the dealership adds an additional $1,400. Alex was unable to tell me exactly what the charge entailed. Apparently this is the invisible “clear coat” scam dealerships have been pushing since I started purchasing cars in the 1980’s, and I said this was a deal breaker. The sale appeared to move forward, albeit at a snail’s pace. No financing, we were paying cash, so why the wait? We waited for about two hours during which Alex carried on an in depth conversation with the windows washer while we waited and waited. After a while, I asked for the Carfax report and asked why the mileage was higher on the report than on the car. It was only 4,000 miles more, but the process instantly stopped as they said they are no longer able to sell the car. They were surprised at this, which was clearly a data entry mistake at the car’s last service location. Alex said they would probably sell it back to the auction service because it takes six months to correct a Carfax mistake. Disappointed and with about two hours wasted; we left. Imagine my surprise to find a few days later, the car was still listed for sale on their website at an even higher price. Classic Bait and Switch: the customer is drawn to the dealership because of this advertised car, which is not available, but hey…we have other more expensive cars for sale! This is fraudulent. Before driving the Hyundai, I had met with Edrick at Cardinale Nissan to drive a Sentra. Edrick was delightful. He said to let him know if I was interested in any cars within his group. I misunderstood and thought he meant the Nissan dealerships within the Cardinale group. He called during the two hours of waiting at Cardinale Audi and I discovered my error. I felt bad because Edrick would make the car buying process delightful. Because the deal was dead at Audi, I contacted Edrick, and asked if there was any way he could sell me that car or one comparable. Frustrated and wondering if the Audi dealership simply refused to sell to me because I wouldn’t pay for their $1,400 “invisible protection”, I called the corporate offices, which in turn had Scott, the general manager of Cardinale Audi call me. Scott started the call on the offensive accusing me of playing sales people against each other. I asked why he raised the price of the car and kept it on the website if it was not available. He said he changes used car prices every day, but it was not available to buy. I asked if this was “Bait and Switch” and he became angrier and more offensive claiming I don’t understand the concept of Bait and Switch; although I doubt its meaning has changed since studying for my Business Degree. We discussed the additional 1,400 “clear coat” charge. He said this is added to all the cars they sell, but is not reflected in the advertised price. I asked if customers have the right to refuse this scam, and he said they can refuse to buy the car. I asked why Alex refused to accept a certified check from Navy Federal Credit Union. To his benefit, Scott said they would have no problem accepting a certified check from NFCU. Alex would have had me bring a personal check or cash. Scott was angry and unpleasant, telling me I’m not the kind of customer he wants purchasing from Cardinale Audi (his words exactly). He only became less nasty when I said I will take the time to share my experience with others online. Because of this, he did offer to contact me when they are able to rectify the Carfax mistake. Online reviews are how we protect other purchasers from going through the same unpleasant experience. I have purchased many cars, most of which have been very pleasant in the past 20 years when most dealerships became more respectful of their customers. It’s been over a week since I tried to buy the car, and it’s still listed for sale on their website. More

I’m buying a car from San Diego. The staff at Audi Monterey has been so great and communication and making the process easy from afar. The staff at Audi Monterey has been so great and communication and making the process easy from afar. More

Was all in all a great experience, Hung was very informative when we signed, Joey was great and getting everything set up to switch from Lease end to purchase. informative when we signed, Joey was great and getting everything set up to switch from Lease end to purchase. More

Dealership was great,the salesman David Rios was amazing in staying in touch with me and updating me. It was from start to finish very enjoyable in staying in touch with me and updating me. It was from start to finish very enjoyable More