
Audi Naperville
Naperville, IL
Filter Reviews by Keyword
By Type
Showing 862 reviews
I had an excellent experience with this dealership! Matt I had an excellent experience with this dealership! Matt Laxton helped me find exactly what i was looking for in no time at all. He made the car buyi I had an excellent experience with this dealership! Matt Laxton helped me find exactly what i was looking for in no time at all. He made the car buying experience so easy from start to finish. He was very knowledgeable and was able to answer every question i had. I walked in knowing what I wanted, and he delivered. When my grandmother and i arrived to finalize all of the paperwork, we were treated as valued guests and felt very comfortable. When i brought my car back to the dealership to have the inside detailed, i mentioned that i notice two small black scratches on the bumper, and Matt was able to touch those up as well as some other imperfections on my car. Considering my car is used, i really appreciated that he was able to take the time out to do that for me. The customer service at this dealership is unbelievable and I'm looking forward to coming in each and every time for service on my car. I know that i will always be taken care of at this dealership. Everyone was very friendly and helpful, including Brittany who works the front desk. I was very pleased with how professional and helpful the dealership was as a whole. The car dealership waiting room was excellent and stocked with snacks, coffee and water, which made both my grandmother and i very comfortable while we were waiting. I found everything i was looking for in the car i purchase and Matt was able to work with me to achieve the perfect monthly payment. Matt was a pleasure to work with and I would definitely recommend this dealership to anyone who is in the market for a car. More
I worked with Dan Clark and Rob Trax, sales manager. They are both incredibly pleasant to work with, very patient, knowledgable and approachable - I strongly recommend that anyone wanting to buy an Audi to r are both incredibly pleasant to work with, very patient, knowledgable and approachable - I strongly recommend that anyone wanting to buy an Audi to request Dan Clark. He is hugely sensitive to your needs and will patiently take as much time as needed to explain and work through any questions or concerns. Whatever impression you walk in with, you will only leave satisfied and happy. More
Service here is excellent. Everytime we bring the Audi in for maintainence it's completed correctly. They always give us another Audi to drive while ours is being worked on which makes dropping the car off v for maintainence it's completed correctly. They always give us another Audi to drive while ours is being worked on which makes dropping the car off very easy. Robyn in service is excellent in communication and is very quick to call with status updates explaining what's being done, how long it will take and why. A pleasant dealer to interact with. More
Mike Macedon's service and care was off the charts at Continental Audi in Naperville. Mike was so attentive to all of our questions and needs and made our new car purchase a breeze and an overall great e Continental Audi in Naperville. Mike was so attentive to all of our questions and needs and made our new car purchase a breeze and an overall great experience. Everything from the simple process of a free car wash whenever I need one to spending time helping me set up the voice recognition on the car's system, Mike and the dealership's employees were so very accomodating. Not only do I love my new Audi Q5, but the comfort and attention to detail from the entire staff at Continental Audi has been exceptional. I spent three full days test driving every make/model SUV at numerous local dealerships in the area before I decided upon my Audi at Continental in Naperville. The service before and after the sale was beyond compare to the other dealerships. They have made me feel like a member of the family there and I can't imagine how I could be happier with my purchase or with their service! I am an absolute fan! More
After an initial positive experience in terms of describing the features and benefits of the Audi model we test drove, things went very sour when the business side of the transaction started. From t describing the features and benefits of the Audi model we test drove, things went very sour when the business side of the transaction started. From the opening statement that "we only make 5.5%" on our cars and "we can split that with you" it extended through a serious undervaluation of my trade in. The salesperson was extremely abrasive, unorganized and didn't seem to understand that we weren't going to be slammed into a model higher than what we outlined we were looking for. Poor communication from the dealership plagued the negotiations. They refused to take a reasonable offer, only to later accept a lower offer and complained about it. The final straw was them ending our transaction despite having a signed purchase agreement. Their sales manager was a decent guy and kept them in the game by being realistic about the situation, but in the end the salesman and General Manager exhibited extremely unprofessional behavior that leads to a recommendation that this dealership be avoided at all costs. More
Love the car, the dealership is really nice, great inventory, nice lounge area. Matt Laxton was great to work with. Helped me out very professionally with the selection, the paperwork and the trade-in inventory, nice lounge area. Matt Laxton was great to work with. Helped me out very professionally with the selection, the paperwork and the trade-in. I was happy with the followup after the purchase as well. A good experience overall. More
I just concluded the purchase of my second Audi from Continental Audi in Naperville. Once again, Continental Audi exceeded my high expectations. The professional, first-class service I experienced fro Continental Audi in Naperville. Once again, Continental Audi exceeded my high expectations. The professional, first-class service I experienced from Eric, Chris, Jason, and Jeff made my purchase a delightful experience. I’m convinced that there is no better place to purchase an Audi than Continental Audi in Naperville. More
I had an excellent experience recently buying an S5 from Continental. I will share (verbatim) the response I made to Audi management. "Scott, I wanted to let you know about our recent purchase of the Continental. I will share (verbatim) the response I made to Audi management. "Scott, I wanted to let you know about our recent purchase of the S-5. The automobile is truly amazing. BMW should be worried. I say that as an 8-year owner of a 330i. The car is beautifully sculpted - as are all Audis. The engineering is to be appreciated. I'm not one for bells and whistles, or gadgetry. This car has features that make sense. The performance was a big selling point. Rob (Grignon) made a point of demonstrating what this car is capable of, and it is impressive. More on Rob. This is the second Audi we have purchased in two years through him. The day we purchased the S-5 we were seriously shopping for a Mercedes with no plan to even stop at Continental. To make a long story short, we stopped at Continental for a quick look-see. Rob, recognized my wife, J_____, though he hadn't seen her in two years. He took us on a "real" test drive vs. the Mercedes drive-around-the-block experience. The S-5 is a superior product, but, without someone who understands the car, and takes the time to demonstrate the performance, we might not have made the purchase that day. After the sale, Rob emailed me for feedback, and to offer his help in understanding the (many) features of the car. Rob is an outstanding salesperson - maybe the best J_____ and I have ever dealt with." You will not go wrong with this dealership, or Rob Grignon. Also, the service department should be mentioned. I have had only good experiences with Continental's service department over the years...courteous, professional and competent. More
It was definitely my best car shopping experience working with Matt Laxton at Continental, and I've purchased 10+ vehicles for the family over the last 20 years! Matt was very informed about the many product with Matt Laxton at Continental, and I've purchased 10+ vehicles for the family over the last 20 years! Matt was very informed about the many product features, helped educate me and not pushy in anyway. Matt was thorough and understanding while we negotiated a very competitive price. A large, comfortable lounge was available for the wife and daughter while waiting. I was confident in making my Audi certified auto purchase with Matt. Thoroughly enjoy the A7 ubercoupe! More