Audi North Miami

Excellent customer service!! I recieved an excellent customer service from Frank Enzinna and Robert Rico. Frank help me to get the price that I can afford for my lease. He was I recieved an excellent customer service from Frank Enzinna and Robert Rico. Frank help me to get the price that I can afford for my lease. He was very kind. I'm very satisfied with Prestige Audi!! More

Getting what I wanted Happy to get the car I wanted when I wanted. Wonderful open service with clear communication and cordial environment. Very pleased with the car shop Happy to get the car I wanted when I wanted. Wonderful open service with clear communication and cordial environment. Very pleased with the car shopping experience! More

Like No Other This was by far the best purchasing experience of a luxury vehicle I've had. Even though I did not have an appointment, we walked right in and receive This was by far the best purchasing experience of a luxury vehicle I've had. Even though I did not have an appointment, we walked right in and received the high level of service you expect from Prestige. The receptionist was extremely friendly and helpful in getting us a sales person on such short notice. She offered water or other items to drink and suggested that I look around the cars in the lobby in the mean time, which I did. Once we met Margarita Pochtovaya, I was relieved at her warmth and sincerity. I've been leasing vehicles now for 12 years and I've dealt with my share of sleazeballs and sharks and I knew right away she was Grade A. She took the time to sit down with me and ask me about my interests in engine, trim line, additional features, etc. I had a very specific car in mind and she knew right away what would satisfy me. We ended up only looking at 3 vehicles because I'll admit, I am a very picky customer so options were few. After narrowing it between two, we sat back down and she helped me analyse and compare the difference between the two and determine which car best suited my needs. When she realized that I was slightly disappointed that I did not have one particular feature (rear sensors), she suggested I can have them installed if I was willing to bring back the car. The cost was insignificant. The feeling that I made the right choice at Prestige, that was priceless. I knew I was in good hands. I also have to commend our Finance Manager Robert Rico Jr. He was fantastic explaining every form I was signing and answering every question I had, and trust me there were plenty. He took care of re-ordering my lost registration sticker (saved me a trip to the tag agency) and assisted me with transferring my specialty tag. He also confirmed that since my other lease was a VW Jetta, I can simply return it to Prestige! Couldn't get any easier. He provided me specific instructions about the tag, which I did, and he was was professional enough to confirm with me even beyond normal business hours. It's difficult to find people that are this committed to their work. Lastly, Margarita followed up the following day to see how I was liking the car. She also confirmed that the rear sensors are on order and we would schedule the installation once they arrived (which we have for tomorrow 11/10 at 9 AM). At which point, we will also make arrangements and confirm with Robert in order to surrender the Jetta and transfer the tag. The entire process seemed effortless and I will certainly recommend Prestige to anyone looking for this level of customer service. Thank you. More

Superb! This has been the best purchasing experience I have had at a car dealership. Never felt I was treated poorly or like I was being cheated. My salesman This has been the best purchasing experience I have had at a car dealership. Never felt I was treated poorly or like I was being cheated. My salesman was always very courteous and attentive to all my needs in looking for the right car. I feel very satisfied and would recommend anyone to Prestige. More

Amazing We are very happy and thankful for the wonderful service for our favorite car which we were able to lease due to the impeccable attention of the deale We are very happy and thankful for the wonderful service for our favorite car which we were able to lease due to the impeccable attention of the dealersip to fit our every needs, greatly appreciate and super happy! More

Excellent Service Hi, i would like to mention Diana Giraldo for her professionalism and her good service, she was kind , patience with a big smile!! its not the first Hi, i would like to mention Diana Giraldo for her professionalism and her good service, she was kind , patience with a big smile!! its not the first time- how i enjoyed the service. p.s.- the coffee was horrible ! best regards, Dror & Jasmine Bernstein More

Where to buy a car. If you need to buy a car, either new purchase, lease or pre owned, it's the place where you'll get what you need, with the best customer service you If you need to buy a car, either new purchase, lease or pre owned, it's the place where you'll get what you need, with the best customer service you can find. More

Very Great My salesperson was very helpful! Helped me with finding the right car to fit my needs. Was very sensitive to my needs and wants, made sure I was able My salesperson was very helpful! Helped me with finding the right car to fit my needs. Was very sensitive to my needs and wants, made sure I was able to afford my vehicle. More

Providing Value I was between 2 dealerships regarding price and most importantly, value. Recently had a newborn so getting into a Q7 was a must. Was concerned with I was between 2 dealerships regarding price and most importantly, value. Recently had a newborn so getting into a Q7 was a must. Was concerned with price but you guys took you time to make this work for my family. Margarita and Robert took the time and resolved any concerns we had.. Thanks a ton More

45,000 mile service Christina was great. The car was in service all week which was a surprise. Loaner was excellent. The big disappointment was that my "check oil" lig Christina was great. The car was in service all week which was a surprise. Loaner was excellent. The big disappointment was that my "check oil" light went on during the drive home. I had to stop at a parts store and buy a quart of oil. Seemed strange that I would not have adequate oil after the car had been serviced. Very disappointed. I called Christina and she was eager to correct the situation. I don't have enough time to return to the dealership again. More