Audi Norwell

Reading some of the older reviews about service, I question what universe they were in? I know sometimes competitors have their employees write bad reviews, so that may be as well. Last week (May 2 question what universe they were in? I know sometimes competitors have their employees write bad reviews, so that may be as well. Last week (May 2026) I had the complete opposite service experience ...and get this ! I did not even buy my 2022 Audi Q3 from THEM! (I bought it from a used car dealership = Bourne Auto). I had warranty (recall) work that only a dealer could perform and also had to get the "key owner" setting switched from the prior owner so I could access Audi's MMI system (Something Bourne Auto forgot to do!). 1) Eric (Norwell service team) got me a next day appointment, offered a loaner car, sent the estimate by email and text and completed the work the next day - plus a free car wash! The day after i got the car back , I received both a text and an email from Eric asking if everything was to my satisfaction (what other dealer does that?) 2) Kyle White (Audi Brand Specialist) must have "drawn the short straw" to help me with my "Key Owner" conversation because it was not easy! Bourne failed to clear the prior owners info from the database, but Kyle was undeterred . After converting my Key Owner status and deleting all evidence of the prior owner, (which took partnering with his technician counterpart) Kyle spent another 30 minutes of his own time showing me all the car options / functions (something Bourne never provided! ) DId I mentioned that I did not buy my Audi from them? No surprise really - Kyle's business card indicated he has achieved "Audi Magna Society" level status (something he never once mentioned !) which (in researching ) is only awarded to top performers in customer satisfaction and representation of the Audi brand. In sum, I am happy to report I received the "BEST of the Best" in service from Audi Norwell! I have zero motivation to pitch for this dealer either. They earned my loyalty ..without asking for anything in return . For that reason, I will certainly buy my next car from Audi Norwell without hesitation! If you are looking right now for an Audi , I highly recommend you start with Kyle White at Audi Norwell before any other dealer. Complete no brainer! More

Excellent experience at norwell dealership I’m a 3 times return customer and each time walked out with a new car and very satisfied with the sales, finance and service folks. They are all awesome Must high return customer and each time walked out with a new car and very satisfied with the sales, finance and service folks. They are all awesome Must highlight Kyle white as the best. Very accommodating, patient and professional dealing with me. I can be a pain with car sales people and he managed me very well. Norwell is lucky to have him. Thank you 😁 More

Recently due to an accident I was in the market for a car. The timing could not have been worse as I had several trips scheduled. I found the car I wanted online at Audi Norwell. I was able to complete t car. The timing could not have been worse as I had several trips scheduled. I found the car I wanted online at Audi Norwell. I was able to complete the transaction online and remotely very quickly. Which was critical given I was out of state. I had a 1 day window to pick up the car between trips, They even made a trip into my state so I could take ownership and not miss the next trip. The communication throughout the process was excellent. I could not be happier with the process or the vehicle. Thank you Audi Norwell. More

Tracy was a pleasure to work with. She listened to my request and exceeded expectations. She listened to my request and exceeded expectations. More

I bought a q3 from Jim Liberidis recently and it was at least a 5star experience, Great car thanks Jim . least a 5star experience, Great car thanks Jim . More

Tracy Merhej made this a simple enjoyable process and delivered the vehicle to us ahead of schedule. Negotiations were open, upfront and reasonable. I am very pleased with the entire process and outcome delivered the vehicle to us ahead of schedule. Negotiations were open, upfront and reasonable. I am very pleased with the entire process and outcome. More

This was my 3rd Audi purchased at this dealership. Very professional, responsive sales team. I highly recommend this dealership. Very professional, responsive sales team. I highly recommend this dealership. More

Jim Liberidis went over and above helping me buy a used Tesla. Clear communication, straight shooter and no nonsense. Just a clear and simple process. Jim was a big part of my decision to buy here VS other Tesla. Clear communication, straight shooter and no nonsense. Just a clear and simple process. Jim was a big part of my decision to buy here VS other dealers who had similar cars and similar price points. Also both Jim and Kaitlin McKenna the finance manager, stayed over an hour late on a Satruday evening after they closed to sell me the car and finalize paperwork. I was clearly at fault for being later than expected, and I got stuck in traffic; it was business as usual for them, and both accommodated with speedy paperwork, financing, and a simple process. More

Lack of sales professionalism from my sales person both Sean and the sales manager William. Sean and the sales manager William. More

I worked with George Proto and finance manager Kristen to trade in my Jeep Rubicon for a Q8. They were both very attentive and friendly and made this car buying experience enjoyable. trade in my Jeep Rubicon for a Q8. They were both very attentive and friendly and made this car buying experience enjoyable. More