Audi Pacific - Service Center

Recall & Front Brake Service Excellent customer service all around! Was greeted promptly when dropping off and picking up the vehicle. Broken visor clip was fixed with no charge Excellent customer service all around! Was greeted promptly when dropping off and picking up the vehicle. Broken visor clip was fixed with no charge, which I was hoping, since the part should not break when merely putting the visor back in a place. Also discounted the front brakes service. An added nice bit of customer service. Knew going in that the brakes service was not an inexpensive one. More

Perfection From start to finish , my experience in bringing car in for a recall notice was great! I was welcomed by everyone and made sure I had anything I need From start to finish , my experience in bringing car in for a recall notice was great! I was welcomed by everyone and made sure I had anything I needed while I waited for the service to be completed. My car was returned to me before the estimated time as well. More

Customer Service is Audi Pacific's Priority From the time you drive into the service area to picking up your vehicle, the customer service is over and above. Easy to make or change appointments From the time you drive into the service area to picking up your vehicle, the customer service is over and above. Easy to make or change appointments online. Highly recommend Audi Pacific for purchase of your vehicle, service and customer care. More

great ITs always easy going in and coming out, never have to wait and they make it easy. Natalie Lucido is my service rep and she will do what she says and ITs always easy going in and coming out, never have to wait and they make it easy. Natalie Lucido is my service rep and she will do what she says and not ever disappointed. More

Outstanding service To me the service experience is as any other aspect of purchasing a car. My experience with Audi Pacific has been excellent. I particularly want to co To me the service experience is as any other aspect of purchasing a car. My experience with Audi Pacific has been excellent. I particularly want to commend Natalie Lucido for making it a pleasant experience. More

supplemental heater warranty recall Easy to make appointments, welcoming reception upon arrival. Our service writer Henry was ready for us and knowledgeable about the vehicle and the re Easy to make appointments, welcoming reception upon arrival. Our service writer Henry was ready for us and knowledgeable about the vehicle and the recall. Everyone at the dealership was friendly and anxious to help. We were able to get a loan vehicle which was fortunate at the service took two days to complete. We'll definitely come back for service. More

Pacific Audi Service Department Natalie and the Pacific Audi Service department has the best service in all the car service that I've experienced. There promptness and the video com Natalie and the Pacific Audi Service department has the best service in all the car service that I've experienced. There promptness and the video communication by the service technician far surpass any dealership! More

Car damaged while at dealership. I brought my Audi Q7 for a fuel flange recall repair. 3 days later. I went to pick up my car and the driver seat and the side mirrors were adjusted fr I brought my Audi Q7 for a fuel flange recall repair. 3 days later. I went to pick up my car and the driver seat and the side mirrors were adjusted from my usual settings. I went ahead and tried to adjust it back and the driver's side won't budge. It was around 630PM and Natalie, my service advisor was no longer around so I left my SUV for them to check it. Same thing happened about 4 years ago while I was picking up my vehicle. The passenger side mirror had the same issue when I was picking it up. I was told to come back the next day since the advisor had gone home. When I came back the next day, I was told that they won't cover repairs since I took it out from the lot. They said they spoke to Brock Temple(Manager) and there's is nothing that they can do. Ever since then, I had been bringing my car to Audi Circle and for every service, I started a habit of checking my mirrors during pick-up. I never had a problem so far until I had this last service with Audi Pacific. I came in the next day and I was let in at the manager's office. I spoke to Brock and Natalie and told them that I brought it in working. The fact that somebody adjusted it means that it was working when the car was in their lot. I was told excuses, susch as “car can break at anytime” and was even told to wait while they check with Audi Circle. Brock made a sarcastic comment "I hope you're not going to blame me about your battery too!" Since they were suggesting to replace my battery. Since I need to leave because I still have business appointments, I asked them if they will cover the repair. I was told by Brock "I'm simply not buying your story". I don't know why they held me to stay if this was the case. He told me that I can pay for the part and they will install it for me as suggested by the Service Foreman. I told him that I am really frustrated since this was the second time that it happened and left the dealership. I left a message with Natalie to call me when the part comes in. It's been more than a week and I still have not received any call back. I expected a better customer service from this dealership. I thought Audi will have a higher standard compared to other Automakers. So far, I had better customer service at South Bay BMW. More

Service of my Audi The team was efficient and friendly. I really liked the video of the undercarriage inspection. I will definately continue to come to Pacific Audi fo The team was efficient and friendly. I really liked the video of the undercarriage inspection. I will definately continue to come to Pacific Audi for my service needs. More

My Audi experience with Natalie Lucido Natalie is always cheerful,professional and knows Audi cars inside and out. Natalie makes the bringing your car in for service an easy experience and Natalie is always cheerful,professional and knows Audi cars inside and out. Natalie makes the bringing your car in for service an easy experience and always fallows up with you so you know what’s happening. I am very happy that Natalie is my Audi service representative More