Audi Palo Alto

My recent service at Audi Palo Alto was excellent. The work was performed on time to my satisfaction. I also was given a loaner car so I did not have to wait for the service to be completed. My ser The work was performed on time to my satisfaction. I also was given a loaner car so I did not have to wait for the service to be completed. My service advisor, Arnold Stovall, handled all the details and provided me with valuable advice. More

Professional, thorough, and customer friendly approach. I will continue to rely on them for the best service. I will continue to rely on them for the best service. More

didn't use dealship delivery or rental car service. (Suggest dealer could offer Lyft/Uber) No water was offered during the visit, although I saw many water bottles at the service desk. (not somethi (Suggest dealer could offer Lyft/Uber) No water was offered during the visit, although I saw many water bottles at the service desk. (not something must offer, just share of thoughts) The service agent asked the guest to wait in line when no clear indication of a wait line. (Suggest a better log in system or better way to keep the line since there were only 3 people). More

Nate Fakiri and the Audi sales team did an excellent job preparing for my sales appointment and giving me a good deal on a new Audi A4 and working with service on the trade-in of my old Audi A4. Thank you. preparing for my sales appointment and giving me a good deal on a new Audi A4 and working with service on the trade-in of my old Audi A4. Thank you. More

Rome was great. Under promised and over delivered on timing of or the recall/repair. Under promised and over delivered on timing of or the recall/repair. More

Almost hostile treatment when visited to discuss lease return. Sales rep passed insulting remark and just walked away. return. Sales rep passed insulting remark and just walked away. More

This dealership prioritize sales over customer satisfaction. Their primary focus is to closing deals, They are not attentive to customer care. Avoid them, there are other dealerships in the area satisfaction. Their primary focus is to closing deals, They are not attentive to customer care. Avoid them, there are other dealerships in the area that have a stronger reputation for customer. More

Experience with recent repair: problem diagnosed, new part ordered. Excellent communication throughout. Shuttle service was excellent and convenient. part ordered. Excellent communication throughout. Shuttle service was excellent and convenient. More

Very prompt . great shuttle service . Cleaned the car beautifully. Easy late night drop off. No problems great shuttle service . Cleaned the car beautifully. Easy late night drop off. No problems More