Audi Palo Alto

Excellent Experience After a great deal of research, I came in to Audi Palo Alto to buy a Q5 with specific options that would fit in with my price range. I also needed to After a great deal of research, I came in to Audi Palo Alto to buy a Q5 with specific options that would fit in with my price range. I also needed to have the car within a few days. Luan Nguyen was terrific in finding just what I wanted within my price range from a dealer in Marin County. He had it delivered in three days, and kept me updated on its progress via text messages. After I filled out all the paperwork and handed over my check, Luan then spent a good chunk of time going over the many features of the car with me, and encouraged me several times to come in any time for further help with the tech stuff, which I plan to do. His personal knowledge of the tech features is quite impressive, and he is a patient teacher - great job, much appreciated! More

Great They completed all of the work I needed on the car. Great service center. I would highly recommend to anyone needing to service their car. They completed all of the work I needed on the car. Great service center. I would highly recommend to anyone needing to service their car. More

Maintenance The service cente staff were very courteous and helpful - received loaner car similar to my own and my vehicle was ready in less time than anticipated The service cente staff were very courteous and helpful - received loaner car similar to my own and my vehicle was ready in less time than anticipated More

Attentive staffs. No hard sell. Easy to work with. Made an appointment and showed up on time. Staff was attentive to my needs from the beginning. Listened to what I wanted and made it happened. Did not Made an appointment and showed up on time. Staff was attentive to my needs from the beginning. Listened to what I wanted and made it happened. Did not try to up sell me anything. Knowledgeable staff on the products and easy to work with. More

Great service My vehicle was serviced & washed in a timely manner, just as promised. The loaner was available, clean & they even went over it before releasing it to My vehicle was serviced & washed in a timely manner, just as promised. The loaner was available, clean & they even went over it before releasing it to me. Very professional More

Freindly workers It a nice dealer to go to freindly workers complementary water soda coffee and snacks for the wait they help you get the car you want It a nice dealer to go to freindly workers complementary water soda coffee and snacks for the wait they help you get the car you want More

Tire replacement Helpful crew and good service. All employees I interacted with were very helpful. There was some confusion initially but was sorted out quickly with t Helpful crew and good service. All employees I interacted with were very helpful. There was some confusion initially but was sorted out quickly with the car having been towed in. More

Excellent 2015 Audi A8 buying experience I had spent a few months searching for a 2015 Audi A8 with a particular set of parameters. I wanted a car with certain option packages, no more than a I had spent a few months searching for a 2015 Audi A8 with a particular set of parameters. I wanted a car with certain option packages, no more than an average of 12K mileage per year and Audi Certified Pre Owned was a bonus. I found everything I wanted at Audi of Palo Alto. Because I live out of state, I worked directly with Manny Alcaine remotely and he went above and beyond to exceed my expectations. His communication with me, whether via email or telephone, was always prompt, clear and transparent. When I asked for more information about the vehicle history, he provided it. When I asked him to inspect the car himself he not only took the time to call me as he did it, but he also sent detailed photographs of everything he found. When I made the decision to fly to the Bay Area to look at the car in person, Manny was waiting at the front dealership with the vehicle when I arrived. Because of his dedication to providing me all of the information I needed, the car was exactly what I expected it to be. After a test drive, we proceeded to work out the details of the sale, which I've typically found to be long and painful. Not with Manny. He was the only person I worked with and after doing the typical paperwork and quick approval for financing we were finished. It is this kind of dedication to customer service that would actually have me consider coming back to Audi of Palo Alto for my next Audi vehicle, even though I live out of state. Thanks Manny! More