Back

Audi Palo Alto

Palo Alto, CA

4.1
2,834 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

Directions

By Type

2,834 Reviews of Audi Palo Alto

July 30, 2024

Excellent timely precision service with a smile. Huge thank you to Arnold and team as always for great professionalism. More

by pbw37048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold
Jul 30, 2024 -

Audi Palo Alto responded

Thank you for the wonderful feedback! We're delighted to hear that Arnold and the team at Audi Palo Alto provided excellent service. We appreciate your support and look forward to serving you again!

July 29, 2024

Had a 7:30am appointment on Monday. Nobody returned my call till Wednesday. I brought it in for a check your engine light. Finally got it back on Thursday.. fixed a couple of wires. Ne More

by candacezook
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sahil Kamboj
Jul 29, 2024 -

Audi Palo Alto responded

We apologize for the delay and inconvenience you experienced with your appointment. This is not the level of service we strive to provide, and we're sorry for any frustration caused. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Leadership Team - customerexperience@swickard.com

July 27, 2024

The repair process took nearly 1 month. Communication by the service advisor was very poor. Could not get calls back. Engine coolant was overfilled by 1.2 quarts when I got the car back. More

by J car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Touron Shah
Jul 29, 2024 -

Audi Palo Alto responded

We apologize for the extended repair time and lack of communication you experienced. We will be sure to share this with our team to improve our service delivery in the future. Please reach out to us so we can address these issues directly. Thank you, Leadership Team - customerexperience@swickard.com

July 27, 2024

Arrived at dealership on time, was informed service would take 90 minutes with 20m of car wash. I worked and stayed at the service center assuming it would not take over 3hrs, based on previous experience. B More

by Paloaltoaudiservice
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omied fedai
Jul 30, 2024 -

Audi Palo Alto responded

Thank you for sharing your experience. It's clear we fell short in communication and efficiency during your visit, which is not the standard we strive to uphold. We apologize for any inconvenience caused by the delays and lack of updates. Please reach out so we can address this directly and ensure a better experience next time. Thank you, Leadership Team - customerexperience@swickard.com

July 25, 2024

I had an awful experience with this dealership, and I can't believe it’s real. Audi is a great brand with friendly staff at first, but during the deal, they sneak in a bunch of unnecessary and expensive More

by DK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
Jul 30, 2024 -

Audi Palo Alto responded

Dima, I'm truly sorry to hear about your experience. We never intend for our customers to feel misled or ignored, and I would like to address this situation directly with you. I have checked and cannot find a listing for a "DIma Kersov" in our data base. Could you have purchased the vehicle under another name or under a spouse's name? Please contact me with the correct full name and contact number and I will have one of our team members reach out as soon as possible so we can work towards a resolution. Thank you, Leadership Team - customerexperience@swickard.com

July 16, 2024

The service was excellent,Arnold took care of us right away.The service was done and with the car wash.The car really looked sharp. Thanks More

by ZenD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Service department
Jul 17, 2024 -

Audi Palo Alto responded

We're delighted to hear that Arnold provided excellent service and took great care of you at Audi Palo Alto. Enjoy your car, and thanks for the feedback!

July 14, 2024

Knowledgeable sales people who were patient and knowledgeable. Finance staff was efficient, friendly and provided a fair deal. More

by phanngo1675
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nader, Adeel, Naz
Jul 15, 2024 -

Audi Palo Alto responded

Thank you for the kind words! We're glad to hear our team at Audi Palo Alto provided a knowledgeable and efficient experience. Enjoy your new vehicle!

July 13, 2024

SERVICE is Audi’s mantra, their goal is to provide their customers with gold standard service. I ran into a communication issue but I have to take credit for the interaction as I was in a bad mood. “Blips” More

by christinahmcclure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold
Jul 15, 2024 -

Audi Palo Alto responded

Thank you for the wonderful feedback! We're delighted to hear that despite a small hiccup, our Audi Palo Alto team could provide gold-standard service. Enjoy your new Audi Q8 e-tron!

July 10, 2024

David was very helpful in the buying experience as well as rest of the team. More

by Marcus E
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Young
Jul 11, 2024 -

Audi Palo Alto responded

Thanks so much, Marcus. We're glad that David was able to give you a great car-buying experience. Enjoy the road in your new vehicle, and welcome to the Swickard family!

June 21, 2024

Arnold in service is a pleasure to deal with - vert helpful, polite, knowledgeable and responsive. More

by AudiRS6Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Stoval, John Su, Victor Luis, Quan Huynh, Kevin Gaddis, David Liss
Jun 24, 2024 -

Audi Palo Alto responded

We are glad to hear that Arnold was a pleasure to work with. Thanks for choosing Audi Palo Alto!

...
4
...