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Audi Peabody

Peabody, MA

4.7
643 Reviews
Call Dealership (978) 739-8888
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252 Andover Street

Peabody, MA

01960

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643 Reviews of Audi Peabody

October 13, 2023

Excellent service and very pleasant staff. Work appears to be quality. Sort of expensive and took longer than expected More

by Jdearborn
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Morales
Report | Print
Oct 17, 2023 -

Audi Peabody responded

We're pleased to hear that you received excellent service with a pleasant staff and quality work. We understand that cost and time are important factors, and we appreciate your feedback. Thank you for choosing us!

October 13, 2023

Nick Grimshaw was kind and informed. He offered excellent customer service and support. Pleased and thankful More

by Aldonsapereyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Grimshaw
Report | Print
Oct 17, 2023 -

Audi Peabody responded

We're thrilled to hear that Nick provided you with kind and informative customer service and support. Your satisfaction is important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us, and we're pleased and thankful for your positive feedback!

October 12, 2023

The dealership is always very clean and welcoming. Employees are eager to help and answer any questions Chris is always super knowledgeable and goes out of his way to help me. More

by ng4345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Oct 14, 2023 -

Audi Peabody responded

It's great to hear that Audi Peabody is always clean and welcoming, and our employees are eager to help and answer any questions. Chris, in particular, stands out for his knowledge and willingness to go out of his way to assist you. Such service excellence enhances the overall customer experience. Thanks for sharing your thoughts!

October 02, 2023

The worst. They have no idea of what proactive customer service is. Understaffed and not a clue More

by Kenmaas4114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 03, 2023 -

Audi Peabody responded

I'm sorry to hear about your experience. Your feedback is valuable to us, and we'll work to improve in these areas. Please let us know if there's anything specific you'd like us to address. Jakob Guggenthaler General Manager JGuggenthaler@group1auto.com

September 29, 2023

Outstanding experience! Ken provided excellent service! He was very professional and knowledgeable about the Audi Q8. It was an all around excellent experience and a pleasur More

by Jburke47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Cormier
Report | Print
Oct 04, 2023 -

Audi Peabody responded

Congratulations on your new vehicle! We are thrilled that Ken provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 29, 2023

Chris was great at identifying the issues with my car and resolving them quickly. Thanks Chris! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Meoli
Report | Print
Oct 04, 2023 -

Audi Peabody responded

It's wonderful to hear that Chris was able to identify and resolve the issues with your car quickly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 27, 2023

Good service appointment yesterday with Audi Peaboby. I bounce between Peaboby and Naples FL and they’re both good. More

by msherman48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez
Report | Print
Sep 28, 2023 -

Audi Peabody responded

We are glad we could help!

September 26, 2023

Took over 3 hours for a service, I was told it would be less than 2, then at the last minute they told me I needed tires More

by Not happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
Sep 27, 2023 -

Audi Peabody responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 10, 2024 -

Audi Peabody responded

I apologize for the inconvenience you experienced during your service. We understand your frustration with the extended wait time and the unexpected need for tires. We take your feedback seriously and will investigate this issue to prevent such delays and miscommunication in the future. Please feel free to share more details or contact our customer service for further assistance. Your satisfaction is important to us, and we're committed to improving your experience.

September 23, 2023

Great dealership, service department is amazing, i highly recommend it for anyone looking to buy an Audi More

by Dann055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Holroyd, Justin Bizjak, Matt Downs, Sal Celaya, Kern Christopher, Mark Haugen, Keith Gouveia, Carl Carneiro, Richard Malagodi, Ivan Gerardo
Report | Print
Sep 26, 2023 -

Audi Peabody responded

It's truly wonderful to hear that you had an amazing experience with Audi Peabody. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 22, 2023

Great service & communication. Was a little bummed that my windshield fluid wasn't filled as I thought all fluids would be checked and filled. Also was coaxed thru a text from yo More

by s.soniajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Masciola
Report | Print
Oct 11, 2023 -

Audi Peabody responded

I'm sorry to hear about your experience. It's important for us to address your concerns. We apologize for the oversight with your windshield fluid and the confusion about the discount. Please contact our customer service team, and we'll make sure to resolve these issues and ensure you have a better experience in the future. Thank you for bringing this to our attention. Jakob Guggenthaler General Manager JGuggenthaler@group1auto.com

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