Audi Shrewsbury

All my concerns were met. The salesman, Christian Lewis, was a prime reason for my decision to purchase this vehicle. He went out of his way to meet all my concerns and prov The salesman, Christian Lewis, was a prime reason for my decision to purchase this vehicle. He went out of his way to meet all my concerns and provided a follow-up appointment for a tutorial of all the technological gadgetry in the vehicle. I've now had the vehicle for a few weeks and and am very pleased. Hopefully service will be as accommodating. More

Great Salesmanship No pressure,knows his cars,easy to converse with,listens to your needs...That's Tony Waters who made my experience buying my second Audi a pleasurable No pressure,knows his cars,easy to converse with,listens to your needs...That's Tony Waters who made my experience buying my second Audi a pleasurable experience. More

Great service by Christian Lewis. I went in with my son to look at a car he had seen on the website. Christian Lewis greeted us with a smile and great attitude. Never pushed us. Got th I went in with my son to look at a car he had seen on the website. Christian Lewis greeted us with a smile and great attitude. Never pushed us. Got the car ready for a test drive and asked how he could help. Simple. I was in a market for a car after mine got totaled and my son had done the research. This was the 3d car I was test driving and the only reason I decided to go with it was Christian's knowledge, professionalism and no sale's pressure approach. Karen from financing was great and stayed late to finish up with a smile. A great experience overall. A couple of weeks after I bought the car I got a flat tire( my first one in a couple of decades) and when I called Christian for advice he said" bring it here, I'll handle it" WOW!!! My son will be in the market for a car soon and I'm going to Audi Shrewsbury to see Christian Lewis. Thank You!!! Al P. More

Great customer service Fair price on a great car. Definitely recommend Tony! He's the man!! Dealership took care of me, answered all my questions, and I felt comfortable wit Fair price on a great car. Definitely recommend Tony! He's the man!! Dealership took care of me, answered all my questions, and I felt comfortable with my purchase. Highly recommend buying a used car from here. More

Service Department is Unethical The service department installed new rear rotors in my 2013 S4 even though it absolutely didn't need them (I'm a former mechanic who does track days w The service department installed new rear rotors in my 2013 S4 even though it absolutely didn't need them (I'm a former mechanic who does track days with my sons and I carefully monitor the brakes). I complained, the service manager knew I was right, so they took the price of one rotor off my bill. I went back not long after when I was having a steering issue. They said I must have hit something and said the car needed around $3,500 in repairs. I brought the car to my local shop that afternoon and we couldn't find any evidence of damage where they told me it occurred. I brought the car to another Audi dealer. They found the real issue and fixed it for under $800. I can't help but wonder if this would have happened if I hadn't complained about the installation of the brake rotors. Also: I feel bad for the people who go there for service and pay for unnecessary work. More

Pleased with purchase Tonia was able to fix a difficult situation and ultimately provided the level of service you would expect from Audi. Her professionalism and follow t Tonia was able to fix a difficult situation and ultimately provided the level of service you would expect from Audi. Her professionalism and follow through was greatly appreciated. More

The buying experience was above my expectations! My experience at Audi Shrewsbury was above my expectations due to the continuous support our Brand Specialist, Chito, provided us throughout the purch My experience at Audi Shrewsbury was above my expectations due to the continuous support our Brand Specialist, Chito, provided us throughout the purchase process. Chito kept us updated regarding the status of our Q5 order, he was easy to get in touch with and was very responsive regarding our questions and requests. Chito was also incredibly patient and professional during the negotiation process. When our Q5 arrived at the dealership, Chito spent a significant amount of time walking us through our car in great detail. Due to my inability to attend the first meeting with my family, Chito walked me through the entire car a second time. I was incredibly appreciative of this, as well as impressed by his depth of knowledge regarding the new model. A week after we brought our Q5 home, we had some concerns regarding the stability of one of our tires. We were not entirely sure if something was actually wrong, but we were still concerned as the car was about to go on a long road trip. We asked the dealership if it would be possible to take a look and without hesitation one of the service consultants said he would be happy to do so. He did not make me feel like I was being burdensome with my small request, but rather expressed understanding for my concern and stated he would make sure the car tires were on properly – which they most certainly were. The service department was also very flexible and was able to fit me in their schedule very quickly for the check-up. There is no doubt that Audi Shrewsbury cares about their customers and their experience with their Audi. More

Pleasant buying experience Chris was a pleasure to work with in the buying process. He was very knowledgeable about my vehicle, provided no pressure sales, negotiated a fair pri Chris was a pleasure to work with in the buying process. He was very knowledgeable about my vehicle, provided no pressure sales, negotiated a fair price and spent the time to review all my vehicle features on delivery. I would definitely recommend Chris and Audi of Shrewsbury to anyone interested in a new vehicle. More

Terrific experience ! From the first moment we walked into the dealership to the moment we left, I found the sales person friendly & knowledgeable. We had no pressure but From the first moment we walked into the dealership to the moment we left, I found the sales person friendly & knowledgeable. We had no pressure but all questions were answered & time given to think about what we wanted to do. Overall a great experience ! More

Great service! San did a fantastic job fulfilling my requirements in a vehicle. He shared all documents necessary to make a decision even before arriving at the deal San did a fantastic job fulfilling my requirements in a vehicle. He shared all documents necessary to make a decision even before arriving at the dealership. More