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Audi VW of Lenox

Lenox, MA

Overview
Reviews
4.9
21 Reviews
Call Dealership (413) 443-4702

384 Pittsfield Rd

Lenox, MA

01240

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Showing 21 reviews

December 20, 2025

Yesterday I brought my Audi in for its 50,000 mile checkup. The service was as I expected: prompt, And efficient, fortunately nothing was found wrong with my automobile by based on my experience with More

by neil.bomberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
December 11, 2025

Everyone is very pleasant and kept me informed with any delays. Also let me know what was needed on my car More

by Ngriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
December 04, 2025

Was well taken care of by Travis he helped set up all my devices with his expertise More

by Sls04rl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
November 22, 2025

My service rep was on top of things throughout my wait. He explained everything very clearly More

by cunningham.gary1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Dec 01, 2025 -

Audi VW of Lenox responded

Gary, thank you for the great review. We look forward to seeing you again at Audi Pittsfield!

September 24, 2025

The advisor, Ethan, and the tech, Mikey, are the absolute best! I wouldn’t go anywhere else. More

by hwax13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan and Mikey.
Report | Print
Oct 20, 2025 -

Audi VW of Lenox responded

We are thrilled that Ethan and the team took such great care of you! Thank you for choosing Volkswagen of Pittsfield and for sharing your experience. Drive safely!

September 12, 2025

Excellent customer service. My car was taken at the appointment time. Great auto service care More

by egeorge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Oct 01, 2025 -

Audi VW of Lenox responded

Thanks for the kind words for our Audi Pittsfield team. We are glad to hear that we provided prompt service!

September 02, 2025

The service department here is truly exceptional. From the moment I walked in, I was greeted with professionalism and genuine care. The team is knowledgeable, efficient, and always willing to go the More

by jennifersocie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
Report | Print
Oct 01, 2025 -

Audi VW of Lenox responded

Thank you for the wonderful feedback, Jennifer! We truly value your business and look forward to your next visit. —Audi Pittsfield

August 17, 2025

We had a great experience at Audi Pittsfield. Collin was a terrific salesman, knowledgable, and not at all pushy, which we really appreciated. We feel that we got a wonderful deal on our Audi Q6, More

by dasherr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin Flynn, Chris the manager, Isaac the financial person
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Aug 29, 2025 -

Audi VW of Lenox responded

Thank you for your excellent review and recommendation! We're so glad you enjoyed working with Collin and your experience at Audi Pittsfield. Enjoy your Audi Q6!

August 14, 2025

Service work was complete, but took 2 hours for a simple oil change. And, dealer requires a 3% surcharge to pay by credit card. Outrageous. Not a customer friendly policy. More

by gary.schiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alison
Report | Print
Aug 29, 2025 -

Audi VW of Lenox responded

Thank you for sharing your feedback. While I'm glad to hear the service work was completed, I apologize for any inconvenience caused by the wait time and credit card surcharge. We aim to provide efficient and customer-friendly experiences, so I'll make sure this is addressed with our team. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Mark Hoch - General Manager - 413-443-4702

June 26, 2025

Laura and management went the extra mile to get me the car I wanted. Highly recommend Audi Pittsfield. More

by efmeek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
Jun 27, 2025 -

Audi VW of Lenox responded

We're happy to hear that Laura and the management team at Audi Pittsfield went above and beyond for you! Thank you for recommending us, enjoy your new car! - Mark Hoch - General Manager - 413-443-4702

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