Audi Warwick

Great dealership! Customer service is superb with great attention to detail and excellent communication from service advisors. Even the technicians clearly outline the Customer service is superb with great attention to detail and excellent communication from service advisors. Even the technicians clearly outline the work recommended or what may be deferred for a limited period of time. More

Total professionals. Efficient, friendly, helpful, knowledgeable. The waiting area is top notch. It is a nice experience to have your car serviced there. Highly recommend Efficient, friendly, helpful, knowledgeable. The waiting area is top notch. It is a nice experience to have your car serviced there. Highly recommended! More

The dealership personnel are great. The car I originally purchased had a problem that was difficult to fix. It was a pleasure to work with the service manager, and the general manager s The car I originally purchased had a problem that was difficult to fix. It was a pleasure to work with the service manager, and the general manager stepped in and expeditiously resolved the matter to my satisfaction. I highly recommend Audi Warwick. More

I recently purchased a leased car from the Audi dealer, and I want to highlight the exceptional service provided by Business Manager Steven Serpa. He delivered fast and professional assistance throughout t and I want to highlight the exceptional service provided by Business Manager Steven Serpa. He delivered fast and professional assistance throughout the entire transaction, making it the most proficient and enjoyable customer service experience I've had. More

Just had $4300,,00 worth of work done on my Audi 2014 A4, Went to pick uo my car, I knew they were closing at 5;00, got stuck in traffic and was surmised at 5:05 place was dark and locked, some one directed Went to pick uo my car, I knew they were closing at 5;00, got stuck in traffic and was surmised at 5:05 place was dark and locked, some one directed me to the sales people and laughed saying the service department was dark at 4:59., Some one in sales was happy to help me pay my invoice. I paid and left, the I got home I looked closer at my invoice and realize d they had not given me the coupon discount they had promised caping at $240.00. I called Rob my service repair on 3 differs times over a 2 day period leaving messages to call me as I had a question about my invoice. It has been 2 days since I picked up my car and obviously once you have picked up your car and paid they could care less about you.What would have been a good experience with this dealer as left be PO'd and probably will not go back. More

Had the with worst experience of my life with this service department. Took my vehicle to this service department because it was the closed one to me little did I know my worst nightmare would start a service department. Took my vehicle to this service department because it was the closed one to me little did I know my worst nightmare would start at this dealers va service department. I purchased my Audi Q7 a few years ago in Mass. Last year I received a notice for a recall on my vehicle and naturally I brought it over to have it replaced at this location. After I got my vehicle back I had the “check engine” come on I called they said bring it back a hassle to get an appointment wasn’t able to bring it in right away then the gas consumption started to increase on the vehicle I called check engine light still on gas consumption in higher when I got my vehicle they charged me for regular check up and said it had nothing to do with the service they preformed that it had to do with the PCV valve which was a $2000 job and offered a coupons of some bucks off after a couple days the engine started shaking inside the vehicle took somewhere else now the vehicle have MORE codes at this point long story short installed the PCV value however the faulty engine cylinder codes never went away didn’t fix the engine light issue and the engine started acting up after it came out of the dealer. Everything ended up in a recommendation to trade my vehicle for a new one because at this point the option was opening up the engine to find out what was the problem which would cost $$ and no warranty the solution would be found or installing a new engine. Audi Service Warwick didn’t care didn’t even call back. I ended with a German vehicle that needs an engine replaced at 133k miles. BTW a new engine for my Audi Q7 still costs 17K THOUSAND DOLLARS without labor costs. More

I purchased a used vehicle at the Warwick location. Not to soon afterwards I had an issue with the car. First thought was I bought a lemon. I didn’t want to deal with the dealership however I was put t Not to soon afterwards I had an issue with the car. First thought was I bought a lemon. I didn’t want to deal with the dealership however I was put though to customer service and received a call from Kevin. Kevin was more than understanding and extremely helpful even though I wasn’t. He reassured me and put me at ease. So I want to say Thank You Kevin Audi is lucky to have you. More