Audi Wilmington - Service Center

Wanted to charge 17000 for repairs on used 2013 audi. Then charged me 660 for diagnostic . They were friendly enough . But price was unreasonable . Can't believe they try to take people hard earn money i Then charged me 660 for diagnostic . They were friendly enough . But price was unreasonable . Can't believe they try to take people hard earn money in society like this. Especially jard working people just trying to make it right. Just wanted car to be worked on by audi to get it done right but not all the necessity that needed to be added to make the car need 17,000 dollars of work. Never I. My life have I seen I price like that for repairs. Never again. More

On August 11, 2021, I was driving my 2015 Audi A7 about 500 miles from home, and I desperately needed the service department of the Wilmington Audi dealership to spend 10 minutes manually checking the oil 500 miles from home, and I desperately needed the service department of the Wilmington Audi dealership to spend 10 minutes manually checking the oil level, but I was told by the service coordinator that there was nothing they could do before the next available appointment on August 28. I explained that I was on the road, traveling from Bethany Beach to Rhode Island, that I had recently had my 2015 A7 serviced at my home dealership in Charlotte, NC, and that the car had just, for the third time, instructed me that the oil was low and to add a quart, which I had already done twice.  I discovered online that a low oil message may come on if there is too much oil.  What if my car had too much oil, and the car kept telling me to add more?  There is no manual dipstick to check the oil level.  Could they please help me? It was about 4:00 on a Wednesday.  I explained the situation twice, feeling sure that the service coordinator’s initial refusal to help could only be the result of her failing to fully appreciate my predicament.  I offered to spend the night in a local hotel if they could just squeeze me in for a quick look some time the next morning.  The car did not appear to be consuming or leaking any oil, and I couldn’t imagine that the Charlotte dealership would leave the car over 2 quarts low.  They’d just need to check the oil level manually and maybe remove (or add) some oil, or maybe determine that the oil wasn’t the problem.  Please. The lady insisted that they would not be able to see me before their next open appointment.  Seriously?  They want me to wait around for over two weeks for them to manually check my oil level?  I bought a $72,000 car from an Audi dealership in Atlanta, and I had the maintenance performed religiously at my Charlotte Audi dealership, and now I’m on the road and I desperately need a few minutes from an Audi service department, and this Wilmington dealership wouldn’t do anything to help me.  So much for feeling like I’m a part of an Audi family. I drove to Rhode Island. I called the Audi dealership in Warwick on Saturday and explained the situation, and I asked if they could take a look on Monday, before I drove back to North Carolina.  Without more, they offered to fit me in immediately on that Saturday afternoon.  The service guy Mike was patient, thoughtful  and attentive.  After 15 minutes they took the car into the service bay.  Another 15 minutes later and Mike said the car was ready to go. They checked the oil manually and removed almost 3 quarts of oil.  Since I had added 2 quarts, it meant the Charlotte dealership had returned my car to me with almost a quart too much oil (along with the $950 bill - I wonder how much I paid for that excess oil).  I was relieved that the problem was a simple one and was now fixed, and I asked how much I owed.   Mike shook my hand and said it was gratis.  What a difference between the two Audi dealerships.  I wish that I lived close enough to the Warwick dealership to bring it my business.  On the other hand, though I consider myself a man of generous spirit, I would not be saddened if the Wilmington dealership suffers a flood or fire or plague of biblical proportions. (I drove BMW for 12 years and I can’t imagine any BMW dealership treating a faithful BMW owner the way the Wilmington Audi dealer treated me.) More

Sevice is Great Chris, Jeremy and Jess are great. They take the time to make sure the vehicle is done right and done on time. I have been taking my car to Audi Wilm Chris, Jeremy and Jess are great. They take the time to make sure the vehicle is done right and done on time. I have been taking my car to Audi Wilmington for years and will continue to do so. Should I buy a new Audi, it will be at Wilmington because of Chris and the team. More

Great service staff Been going to Audi Wilmington for years, and the service staff is consistently terrific. See Jessica or Chris for attentive, clear, and informed help. Been going to Audi Wilmington for years, and the service staff is consistently terrific. See Jessica or Chris for attentive, clear, and informed help. Always eager to answer questions and make special offers pay off. More

Professional & Excellent I have been in the car buying market for a long time. I have been a long time buyer of Audi vehicles (since the early 2000's). My 2003 A4 was beginnin I have been in the car buying market for a long time. I have been a long time buyer of Audi vehicles (since the early 2000's). My 2003 A4 was beginning to give me trouble, so I took it to another Audi dealership near me (Maryland). They treated me with awful service, and were very rude to me. Upon a simple google search, I found audi wilmington and thought i'd give it a go. WOW! is all I can say! They took my car in with no questions asked, gave me a loaner for the day! How great. About 3 hours into my day, Audi Wilmington called me again and told me that my car had a serious issues and they offered me a few options! 1. Fix my car and pay a lot of $ 2. Or use the money I would use to fix my car, and get into another new A4! Well, after some thought, I purchased a brand new A4 from Steve M! He was a great, courteous, and helpful salesman who catered to my needs, and knew I was in a sticky situation. Never again, I had to deal with my old A4! I love my new A4! Thank you Audi Wilmington! More

Great service Had 105K service and detailing. Jess in service handled everything wonderfully!!! The detailing job on my golden retriever carting Q7 was impressive Had 105K service and detailing. Jess in service handled everything wonderfully!!! The detailing job on my golden retriever carting Q7 was impressive! Hasn't looked that good since I bought it. Highly recommend More

Maintenance I had great service when I took my car in!! I would highly recommend them to my friends and family!! Chris was extremely helpful!! Thank you!! I had great service when I took my car in!! I would highly recommend them to my friends and family!! Chris was extremely helpful!! Thank you!! More

Easy recall fix. Was there to have a recall item fixed. I was happy I could wait and have it fixed quickly, without having to leave the car and return later. Was there to have a recall item fixed. I was happy I could wait and have it fixed quickly, without having to leave the car and return later. More

Great job I needed to have basic service done and 2 recall items repaired. I had gone somewhere else about getting a new tire, but they told me I needed 4 new I needed to have basic service done and 2 recall items repaired. I had gone somewhere else about getting a new tire, but they told me I needed 4 new tires. The Audi service team could have easily sold me 4 tires, but they were honest and said I only needed to replace the one. More