Audi Wilmington - Service Center

Service As ever, exemplary service from the welcome, efficiency of the loaner paperwork, timeliness of the service and explanation. Thanks guys - nice job as As ever, exemplary service from the welcome, efficiency of the loaner paperwork, timeliness of the service and explanation. Thanks guys - nice job as per usual. More

Excellent Service As the owner of three Audis, I rely on my dealer to provide expert service that I can trust and rely on time after time. The staff at Winner not only As the owner of three Audis, I rely on my dealer to provide expert service that I can trust and rely on time after time. The staff at Winner not only provides this but goes out of their way to make you feel like family. Ask for Jeremy or Chris and you will be delighted with your experience. More

Attitude and arrogance Took my vehicle in for factory warranty service. No loaner, not even a ride home. Offered me the phone number for enterprise rent a car. Thought th Took my vehicle in for factory warranty service. No loaner, not even a ride home. Offered me the phone number for enterprise rent a car. Thought they were kidding. Too many other AUDI dealerships around to spend 70K on a car and then be treated badly. More

Service on my Audi I was traveling thru Wilmington when my engine light came on, when I arrived at the service area, I was greeted by Chris Oakes who took very good care I was traveling thru Wilmington when my engine light came on, when I arrived at the service area, I was greeted by Chris Oakes who took very good care of me, knowing I was out of town, made room for me to get my car checked out and I had nothing to worry about. Wish he was working at my local Audi dealership. Thanks again Chris!! More

Chris Oaks, my service consultant, was exceptional. Besides the scheduled service he addressed a concern I had and assured me it wasn't a serious issue and explained my options in addressing it. He w Besides the scheduled service he addressed a concern I had and assured me it wasn't a serious issue and explained my options in addressing it. He was thorough and definitely customer oriented. I would definitely recommend Audi Wilmington. More

My car was taken to "service" within minutes of My car was taken to "service" within minutes of my arrival (I was on time). The young man who had come with me on my "road test" so that he could ve My car was taken to "service" within minutes of my arrival (I was on time). The young man who had come with me on my "road test" so that he could verify its deficiency, was pleasant and knowledgeable without negating my thoughts but expanding the issue. You received a "good" on price not because I knew the costs; but, merely because they were not overbearing! My request for additional work were met with verification that I truly needed it; not because it would make the Service Bill larger. Christopher Oakes kept me updated on every step of the process. More

I had a wonderful experience at the Wilmington Audi Dealership. I reside and for the most part work in NJ but on a weekly basis travel to DE for work. I decided to take my car to Wilmington Audi for it Dealership. I reside and for the most part work in NJ but on a weekly basis travel to DE for work. I decided to take my car to Wilmington Audi for it 105, 000 mile service since it was close to work and i was not pleased with my service experience at my local NJ Audi Dealership. I have to say the total experience working with Wilmington Audi was night and day in comparison to my local dealership. There was such attention to the customer experience from the minute you drive your vehicle into the service bay until you are escorted to your freshly washed car. The front desk was friendly and courteous, the waiting area was fully stocked with beverages while I waited for the shuttle to take me to work, the shuttle ride was simple and smooth, they kept me in the loop and provided me an in-depth profile of what was going on with my car and picked me up promptly from work to pick up my car. I could not be more pleased with the work and service at Wilmington Audi. More

Friendly, knowledgeable-will give 10! Best Audi service place within 25 miles from my house (West Chester). I have been customer there for over 5 years-always great! place within 25 miles from my house (West Chester). I have been customer there for over 5 years-always great! More

I have a TT and have been taking my car to this dealership for a few years now. I've always enjoyed the personal service and attention, but this week was wonderful. I woke up to a flat tire an dealership for a few years now. I've always enjoyed the personal service and attention, but this week was wonderful. I woke up to a flat tire and happen to live close to the dealership. I slowly drove my car over and told them what happened. Not having an appointment, obviously, they worked me in immediately and had my car ready within two hours. Their attention to service and availability saved me from the additional money I would've had to pay for towing, and I will never use another dealer. More

I am a two year owner of an A4 which I purchased from this dealership. This Audi is the 17th brand new car that I have purchased in my lifetime. Included in these past purchases were an RX7, Maxima, an this dealership. This Audi is the 17th brand new car that I have purchased in my lifetime. Included in these past purchases were an RX7, Maxima, and recently, two, 325i BMW’s. With all of past my new car purchases, I have never experienced the type of personal attention and quality that I have received from this service department, and in particular, Mr. Chris Oakes. The Friday before Christmas, I woke up to flat tire. I pumped air into it and made my way to a breakfast Rotary meeting, and then afterwards to this dealership. I pulled into the service bay and proceeded to the counter where I was proactively greeted by Mr. Oakes. He told me that he would take care of it right away. When I have been told in the past by other dealers that they would take care of it “right away”, I take that as meaning that I should settle in for a spell. However, that was not the case with this visit. I was in and out of the service area within 20 minutes with my problem totally resolved. I was able to get to work without any impact to my busy, before-the-holiday schedule. I cannot tell you how appreciative I am for this type of attention. It is rare. This is not the first time that I had this experience. On another occasion, my oil light came on, and I stopped into this dealership to buy a quart of oil. Mr. Oakes did not sell me a quart of oil, but rather had oil added to my car at no charge, within 10 minutes. I have had nothing but great experiences over the past two years. While a dealership’s service department has never before been a factor in my decision to buy my next car, it will be this time around. For the record, I had not ever met Mr. Oakes before my experience at Audi Wilmington. More