Audi Wilmington - Service Center

Needed Wilmington Audi to help me with a car that had just been purchased used from another dealer. The response was phenomenal. They not only helped with getting the vehicle towed, they were able to fit just been purchased used from another dealer. The response was phenomenal. They not only helped with getting the vehicle towed, they were able to fit it into a busy schedule and complete the repairs the same day. The issue involved an oil leak that left a mess. Wilmington Audi returned the car in spotless shape. Also took the time to perform a courtesy check on numerous systems and had a printout for all areas checked. This being my first Audi, Chris then took the time to familiarize me with some of the finer points of the car; I hadn't even purchased the car from them. I've obviously had a positive experience with Wilmington Audi and look forward to having my S4 serviced by them in the future. More

How often do you read someone writing "worth the 45 minute trip each way for the service?" And yet here I am, writing just this thing. I've already commented on my purchase experience, and this was m minute trip each way for the service?" And yet here I am, writing just this thing. I've already commented on my purchase experience, and this was my first service experience. Both were excellent! Kudos to Amanda and to the young man who affixed the tag to the car -- the culture of service and of being REAL shines through. More

Everyone from the sales staff (Tommy) to the service department, including the mechanics are well versed in what customer service truly means. This is my second Audi purchase from Audi of Wilmington, a department, including the mechanics are well versed in what customer service truly means. This is my second Audi purchase from Audi of Wilmington, and you can be assured there will be a third. Congratulations to this team of employees--they are top notch. More

we had a great customer service provided to me I'm very glad with the staff at the dealer. its an outstanding experience every time i go there .i appreciate their help . glad with the staff at the dealer. its an outstanding experience every time i go there .i appreciate their help . More

Amanda, Chris, and Joe went out of their way to explain everything to me with regards to the service. They were all very considerate of my time as well. everything to me with regards to the service. They were all very considerate of my time as well. More

The service team at Audi of Wilmington is great- very pleasant and very knowledgeable about the intricacies of the different models. (Let's face it, these cars are complicated & things can go wrong!) T pleasant and very knowledgeable about the intricacies of the different models. (Let's face it, these cars are complicated & things can go wrong!) The show room is comfortable & there are always beverages available. The experience is always a pleasant one. More

The people at Audi Wilmington dealership, especially Diana Lanshe, were very courteous and helpful. They also arranged for a drop off and pick up from my place of work. In short a very satisfying exper Diana Lanshe, were very courteous and helpful. They also arranged for a drop off and pick up from my place of work. In short a very satisfying experience and I wholeheartedly recommend this dealership to others! More

I have now owned 6 Audis, each of which I have purchased from Audi Wilmington (Winner Audi). I have had all my Audis serviced at the dealership. This extends over a period of 15 years or so. In every cas from Audi Wilmington (Winner Audi). I have had all my Audis serviced at the dealership. This extends over a period of 15 years or so. In every case, I have been treated fairly and professionally but, even more, I have been treated as a valued customer and someone whose future business is worth maintaining. My most recent service experience is a case in point. I was offered the opportunity to have my scheduled service for my A7 done promptly and at my convenience. I was told that, if I chose to wait, it could be completed in an hour and one half. It was done on schedule and I was on my way. This may seem unimportant, but Audi Wilmington valued my time and my business. This means a lot. More

Excellent service from the 1st phone call to set up my appointment til the day I picked up my vehicle. I was given a loaner vehicle (absolutely beautiful by the way) until my the work on my car was compl appointment til the day I picked up my vehicle. I was given a loaner vehicle (absolutely beautiful by the way) until my the work on my car was completed. Every single person I had contact with was professional and courteous. Thanks AUDI Wilmington!! More

Great service. Professional. Provided a loaner. Took care of all issues and more that came up.Completed work in a more than timely manner. I come all the way from Virginia for there service because they have of all issues and more that came up.Completed work in a more than timely manner. I come all the way from Virginia for there service because they have always been courteous, accomodating,and complete for my 2010 S4. I recommend without reservation. More