Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
945 Reviews
Call Service Center (570) 714-6550

945 Reviews of Audi Wyoming Valley - Service Center

Sort by
April 16, 2025

First time I went, they created another problem then what I originally came in for and when I went back to get it resolved, they said they had nothing to do with it and then charge me double than what I was More

by Mvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Goas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexsandra Nikolić
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 16, 2025

Great experience. Explained the process. Appreciated the video updates. Gave me a loaner. Excellent all around. More

by Bradcmine
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

hank you for the great feedback! We’re so glad to hear you had an excellent experience with us. We always aim to keep our customers informed and make the process as smooth as possible, so we're thrilled you appreciated the updates and the loaner. If you need anything else in the future, please don’t hesitate to reach out. Thanks again for choosing Audi Wyoming Valley!

April 16, 2025

A pleasant experience with a professional and personal touch, timely appointment and all concerns were addressed More

by JOHNWHEEL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Toassacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for sharing your experience! We’re so glad to hear that everything went smoothly and that our team was able to address all of your concerns. Providing both professional and personal service is always our goal, and we appreciate you recognizing that. If you need anything else, we’re here to help—don’t hesitate to reach out!

April 15, 2025

I am a college student not from the area and they were very helpful and welcoming. They took my car in as soon as I called and I drove off less than 90min later. They did a great job! More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for sharing your experience with us! We're so happy to hear that we were able to make you feel welcome and take care of your car so quickly, especially being out of town. It’s great to know everything went smoothly, and you were able to drive off in under 90 minutes. If you need anything down the road, don’t hesitate to reach out. We’re always here to help!

April 13, 2025

Good service. Prompt friendly workforce. Reviews any questions we may have. Follow up at the end is good More

by FNZ2LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our team. Providing prompt, friendly service and addressing any questions is always a priority for us. We also appreciate your mention of our follow-up efforts, as we want to make sure everything is perfect for you. If you need anything else, we’re always here to assist!

April 12, 2025

Love my car and all the people who work there. Very professional and on time. More

by LWALTHOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for your wonderful feedback! We're so happy to hear that you love your car and had a great experience with our team. Being professional and punctual is always a priority for us, and it’s great to know we met your expectations. If you need anything else in the future, feel free to reach out!

April 12, 2025

Great work. Came in she was extremely knowledgeable and nice great worker love when I see she’s going to be helping me More

by Sonjanikolic12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that you had such a positive interaction with Alexsandra. It's always our goal to provide knowledgeable and friendly service, and we're so glad to know that she made such a great impression. We truly appreciate your trust in us, and it's always a pleasure to work with you. If there's anything more we can do to assist you, don’t hesitate to reach out. Looking forward to helping you again soon!

April 12, 2025

Polite, professional staff, clearly state cost and work done, nice clean waiting area, work done promptly More

by Kanajana
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our polite and professional staff. We take pride in being clear about costs and the work being done, and we're happy you enjoyed our clean waiting area. It’s great to know the work was completed promptly as well. If you ever need anything else, we’re here to help!

April 10, 2025

Professional, courteous, very helpful and informative in answering questions. I look forward to returning for my next service. More

by Edrunner2
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 10, 2025 -

Edrunner2 responded

My experience at Audi Wyoming Valley was very good. I look forward to my next visit. All my questions were answered that I had. Service was efficient and professional.

Apr 10, 2025 -

Edrunner2 responded

I answered this twice already. I was pleased with everything.

Apr 10, 2025 -

Edrunner2 responded

I was pleased.

April 09, 2025

Fantastic service, Peyton was amazing to work with, great worker and super nice and fun to talk to!! More

by Gavbeltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Grilli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you so much for the awesome review! We're so glad to hear that Peyton made such a positive impact on your experience. It’s always great when our team can make the process both enjoyable and efficient. We’ll be sure to pass along your kind words to Peyton! If there's anything else we can do for you, don't hesitate to reach out. We look forward to working with you again soon!

1
2
3
...
95