Auffenberg Chrysler Dodge Jeep Ram
Shiloh, IL
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The dealership was nice a very clean. I just think that if someone is coming to look at a car it should be serviced and cleaned up ready to be driven home that day. I had planned on buyin I just think that if someone is coming to look at a car it should be serviced and cleaned up ready to be driven home that day. I had planned on buying and bri gong it home that day. Car had a check engine light that needed work causing me to have to drive back 100 miles to get it. More
Professional services rendered. Great communication with personnel and with phone text explaining what the condition of the vehicle and the recommended repairs. Great communication with personnel and with phone text explaining what the condition of the vehicle and the recommended repairs. More
This has been the worst customer service from a car dealership. I purchased a vehicle on 14 November and as of 31 December the car dealership has failed to fix the broken screen that was identified be dealership. I purchased a vehicle on 14 November and as of 31 December the car dealership has failed to fix the broken screen that was identified before we drove it off the lot. First, it was the wrong part that was ordered and no one told us anything. Now, I have no idea how long the part will take to arrive nor for the part to get fixed. The manager provided some nice words of reassurance and promised he would provide a status on 29 December, we heard nothing. We finally took the vehicle into our possession on 31 December, with a broken screen. This has been unacceptable. More

