Auffenberg Ford North, Inc.

Great service as always! Kept me informed throughout the day and promptly notified me when service was complete. No pressure to purchase additonal services, either. I espe Kept me informed throughout the day and promptly notified me when service was complete. No pressure to purchase additonal services, either. I especially liked the service rep's video walkthrough of my vehicle on the repair and any other issues they noticed. Will keep going back. More

Mike and Mark are outstanding anytime I get with any o them I’m in good hands. These guys don’t be around the bush they let you know what needs to be known … AWESOME GUYS KEEP IT UP!!!!!! them I’m in good hands. These guys don’t be around the bush they let you know what needs to be known … AWESOME GUYS KEEP IT UP!!!!!! More

Everything was fine. I don't have any thing else to say. That's all folks. I don't have any thing else to say. That's all folks. More

If I could give zero stars I would. I am only writing this to make sure that someone else is not deceived like I was. It all started when I reached out to auffenberg ford back in Januar I am only writing this to make sure that someone else is not deceived like I was. It all started when I reached out to auffenberg ford back in January 2024 about a left over new Edge that they had in stock . I confirmed price and details multiple times before going because I live about 45 minutes away. All was great until I got there and realized that it was a loaner that had 1100 miles which I was not told before making the trip. That was still not a huge deal because I was getting a great price and I was still getting all of the perks like a new car and was going to be the original owner. The real problem was discovered 2 years later. In the mean time I actually went back there and bought another vehicle for my husband and sent my brother in law there for a new vehicle as well. While I was there getting my husband’s vehicle, the gm Jon Garrett asked me if I had considered trading for an explorer. I said yes if the numbers work I would consider it. He looked at my Edge and said “ because of the accident I can’t only give you 20k.” I didn’t think anything of it and immediately corrected him. I said it had never been in an accident you must be thinking of the hail claim that I made. I did have that fixed. Since numbers didn’t work I let it go for a few months until a few weeks ago. I started shopping again. Multiple dealers kept giving me low trade in numbers and they said it was because of the accident. At this point I was puzzled because I bought the car new and I had never been in an accident. Finally I ended up trading the car. the dealer that I traded with showed me what everyone had been talking about on the car fax. On 5/3/23 with 30 miles on it the Edge had been in an accident. The car fax states that it hit a curb, went off of the road and hit a utility pole. The vehicle had to be towed and many suspension parts had to be replaced. I then purchased the car as a new car January 2024. I was very upset that I was not told that my car had been in an accident. I then sent emails to the gm Dustin Baron and the owner as well as leaving multiple voice mails. I got no response. I finally called again a week later and ironically got the gm for the Belleville store,Jon Garrett. He was the first one to tell me my trade was worth less because of the accident. I expressed my frustrations and he let me know that he would speak to the other GM and return my call in a couple of days. A week and a half goes by with no call so I called again. He said the state of Illinois does not require an accident to be disclosed even if the car is new. They said because I got a good deal they will not do anything for me. He also let me know that the emails for the staff that they have posted online just go to spam. I would have never bought the car if I knew about the accident even if I got a good deal. I ended up paying for it when I traded it in. In the end they did not see a problem. They think if you give someone a good price it is ok to lie. Please avoid this dealership at all costs if you want an honest, transparent experience. More

Auffenberg personnel were totally professional. The service started at the scheduled time and was completed on the estimated time. The service started at the scheduled time and was completed on the estimated time. More

Very good service done in a timely fashion no complaints about service at all.thanks again. about service at all.thanks again. More

Knowledgeable of what we were wanting. Denesha Washington had an awesome attitude and very friendly. The dealership was patient with us and got us what we needed with no hassles. Would sho Denesha Washington had an awesome attitude and very friendly. The dealership was patient with us and got us what we needed with no hassles. Would shop here again. More

Transmission went out my first week want a new truck are the one im driving now the one im driving now More

I had a pretty bad recall issue and Mark was great every step of the way. Would definitely recommend Auffenberg North for service. step of the way. Would definitely recommend Auffenberg North for service. More

Took car in twice told nothing wrong and had to take it back because there was something wrong. Now I'm getting asked about getting a car serviced that I don't own??? back because there was something wrong. Now I'm getting asked about getting a car serviced that I don't own??? More