Auffenberg Hyundai

The car buying experience was the best I've had....... The saleman was very knowledgeable and informative ........ I would reccomend the dealership and saleman to friends and family members...... The deal The saleman was very knowledgeable and informative ........ I would reccomend the dealership and saleman to friends and family members...... The dealership was recommended to me by my daughter who recently purchased a car from them......... overall just GREAT... More

If you want to know how disrespectful this company is I If you want to know how disrespectful this company is I will tell you. The first time the Man Sean MCarty who dealt with me and me brother cussed If you want to know how disrespectful this company is I will tell you. The first time the Man Sean MCarty who dealt with me and me brother cussed at my brother and told him to but out I wanted the plan for bumper to bumper and wanted to pay for it. Then after I paid for it. He said my credit rated bad when in the opposite it was 750. He set my loan at 13%. When my bank found out they immediately the car loan on with my house loan. I called Sean to cancel the insurance he canceled the warrantee instead. My car broke down and I needed the warrantee he charged me another $250.00 plus over the original price. Yet, I never saw the insurance moneys that were canceled. The one sale man Andy since that time has been so gracious with me saying he was sorry for all I went through and that he would make sure that when I looked to the next car I did not have to deal with Sean. Three weeks ago on March 11th, 2009 he told me Sean was fired. I told me of my aunts moneys coming that I wanted to look for other SUVs and would come back to see if he could match or beat their packages. He said fine I understand. I made it clear I wanted to pay off my charge cards and put the car with my house loan. On the 21st I showed up I told him I had driven a Dodge Journey and about their deal. Andy said they could get me a car my Santa Fe from 2008 I drove felt natural being the same as what I drive and good storage to drive and he would bet I he could price it way under $18,300.00. I told him the people at Oliver C. Joseph had free bumper to bumper warrantee I told him they said it was for the lifetime of the car. Andy grab the young man next to him and had the salesman bring in a large poster showing free car washes, oil changes, and saying bumper to bump priority club membership 100,000 miles or 10 year warrantee. He said I bet they don’t wash you car or do oil changes free with their warrantee. He then followed with and they will be out of business within two years. He said you know Oliver C Joseph is in trouble since they have changed location Linda who will be there to stand by their warrantee. Linda also their car cost more also look he wrote up on a piece a paper total down to figures bringing their price down to $15,000 plus on the bottom listing includes warrantee and gap for $326 plus a month for 72 months at 6.59% interest Then we changed the payment when he asked if I wanted paint protection and fabric protection I said yes. It then was $333.00 and I put lkh next to it. He said I the loan goes through will you take the car today. I said yes. My friend Nancy Davis was with me and was so impressed that the car that was $23,740 went down with rebates, and my trade in to 15,540 with my payments only being 333.00 if we add costs of paint and fabric protect nothing was said about my gap insurance cost or priority club cost or I would not have done the deal. Andy had the young man at the desk next to him bring their warrantee big poster bring it to me. Andy ran through the list of what was covered and he stated the Oliver C Joseph would not give all the services to me so I took the bait he wrote on a piece of plain paper the first contract. 23740 minus 4200 trade equals 19,540 minus 4000 rebates equals 15540 with 0 down 72 months 6.59% only 326.38 then he asked if I wanted seat protection and paint I said yes he changed payments to 333.00 a month. At the bottom of the page he had written gap and priority club with nothing next to them which made me think they were thrown in as I thought from our conversation. I did not know I was being charged anything at all for other than the paint and fabric. The deal was done and I signed that paper and he took it back to a man named Justin Lombard. It took less than 10- minutes. He took us back to Justine and the papers put in front of me being turned over one after the other pointing at where I was to sign. Then they were all torn apart and he kept his copies and my copies were curled up ad placed in a envelope and given to me with one set of keys. All of this was done within 20 minutes including Justin Lombard not any of the papers I was signing at all were discussed with me. Nancy and I when into his room and signed the pages one right after another without conversation as to what I was signing. He just slipped them into the envelop and sent me on my way. I now wonder if that was legal?? When I realize Sunday what I signed & I went up to see him. Justin said it was my car and I had no chance to change things. You walk off our lot it is yours so live with it. I called Nancy and she verified for me that Andy had said the warranty was part of the deal and he said that was a lie. Linda not one person here can throw in a warrantee. I told him I could have had a Dodge Journey with a lot more features and better warrantee for free. Face it they will be out of business so what good will Oliver C Joseph be. I told him,” My brother is right More