Auffenberg Kia

I stopped by the dealership on a whim. David (I wish I remembered his last name, he is young and VERY enthusiastic, but not a vulcher) met me at the car I was looking at. We talked a few minutes and I in remembered his last name, he is young and VERY enthusiastic, but not a vulcher) met me at the car I was looking at. We talked a few minutes and I indicated I was interested in the Kia Soul. He said, hold on I'll get the keys. No pressure, no money talk, just friendly talk about taking a ride. We drove around the block and I wanted the car. I stated a certain amount I would NOT go over with my payment and within minutes, he was telling me I could get in my car for LESS than I expected. It was a wonderful experience. I was not there for hours with the "I'll go back and see if I can squeeze more out of my manager..." I have played that game at other dealers and walked away. If it weren't for the service at THIS dealer and David as my salesman, I would not have bought a new car when stopping in on just a whim. I am very pleased. More

I was very disappointed in this dealer's aggressive attempts to add on multiple extra-cost items above an agreed upon price quote. Auffenberg Kia offered an outstanding price quote in response to an o attempts to add on multiple extra-cost items above an agreed upon price quote. Auffenberg Kia offered an outstanding price quote in response to an online new car pricing service query. In light of their superior price quote, I planned to purchase their vehicle. Upon working final sales paperwork with the dealer salesman, I noticed a $690 paint protection package slipped into the draft sales agreement. That package was not in the price quote nor was it advertised or annotated anywhere on the car sticker. I refused to pay for that plan and experienced strong pushback ("we can't take it off") but the dealer finally begrudgingly removed the package when they knew the deal was off otherwise. The second high-cost add-on was a very strong attempt to push an extended warranty. Although Kia and Hyundai advertise themselves as having "the best warranty in the business", this dealer strongly tried to push me into buying an extended warranty that ran anywhere from $1,700 all the way up to $3,900. That price was not readily apparent either due to being broken up into just it's increase on monthly payments. I did the math to figure out the true price of the warranty and decided to decline the warranty. The salesperson was very aggressive in pushing the warranty add-on and only agreed to drop his push after I had to tell him 4 times that I did not want the package. These aggressive pushes to add extra-cost items to an agreed upon price really soured the purchase experience for me. I am now hesitant to recommend this dealership to others due to this experience. This dealership has a large sign in their lobby advertising that they don't do gimmicky tricks to get people into their showroom. My experience was that they do not live up to that advertising. More

Our salesman name was Kirk, don't know last name. Kia dealer in Ofallon, IL. He was very good, worked with me for a long time and found us a car. Took good care of us. When my husband picked up the ca dealer in Ofallon, IL. He was very good, worked with me for a long time and found us a car. Took good care of us. When my husband picked up the car he drove it with him and showed him everything. More

We received very fast, friendly and non pushy service from Terry and Jason. We found the van online and when we got there they got us right in the one we had seen. The price was better then I had found a from Terry and Jason. We found the van online and when we got there they got us right in the one we had seen. The price was better then I had found anywhere else, and not once did they try to force a car on us that we did not want. After we test drove it he even walked away on his own to give us a minute to talk in private. I hate car shopping and it was by far the best experience I have ever had. The next time I need a car, this will be the first place I look. More

Auffenberg Kia made it completely painless to purchase a new vehicle. After test driving the vehicle that I had found on their internet site, I was expecting a long, painful, protracted process to attempt new vehicle. After test driving the vehicle that I had found on their internet site, I was expecting a long, painful, protracted process to attempt to make a purchase. The negotiation process took all of about three minutes. We reached a settlement that everyone could live with. I took the car home last night and finished up the paperwork this morning. Compared to another dealer that I had attempted to purchase from several weeks ago, this was a breeze. That one took 4 days and resulted in me walking out, probably to NEVER return to that dealership. After the way I was treated here, I will recommend them to everyone I know. I haven't been able to say that about a car dealership in over 20 years. More

Went in to test drive a new Kia Soul and everyone there was extremely friendly to me. They were very helpful in expaining everthing about the vehicle. They worked with me to get the car at a price I could was extremely friendly to me. They were very helpful in expaining everthing about the vehicle. They worked with me to get the car at a price I could afford. I was very impressed with them and I will definetly send my friends there when they are ready to purchase a new vehicle. More

I came in with a high mileage car that I needed to tradein because of it's high miles. They gave me more than my car was worth and accepted a fair offer on my dream car. I got everythig I want and mor tradein because of it's high miles. They gave me more than my car was worth and accepted a fair offer on my dream car. I got everythig I want and more. I also purchased the auto butler with the inside cleaning package. This has been my favorite things so far because twice a year they detail my car and it looks show room new. Just had my first round done. Amazing look great price and awesome people. This is the 4th car I have bought in 10 years. More

The salesperson, Shane Roemer, was very friendly (not pushy and sneaky - like alot of salesman)and was very easy to work with. The Sales Mgr., Mike Parsons, was straight forward when dealing with my o pushy and sneaky - like alot of salesman)and was very easy to work with. The Sales Mgr., Mike Parsons, was straight forward when dealing with my offer prices. He didn't pull that old ploy "I need a check to show him that I was interested in buying a car and then at the end of the deal process stop the deal and ask for additional money"!!! I hate this tactic!!!!!!!!!!! The Finance Mgr, Shawn McCarty, was very helpful to me when reviewing the additional option pricing and information. More

Salesmen and finance manager were very nice and worked with me to get the payments I needed and even called and left a message for me regarding my garage remote that they found in my trade in. They even p with me to get the payments I needed and even called and left a message for me regarding my garage remote that they found in my trade in. They even provided me with a bag to clean out the items in my trade in. More than helpful. More

My family (father and daughter included) have purchased seven (7) vehicles with Auffenberg and have felt that we have received reasonable offers over the years. We understand that the offers were not the seven (7) vehicles with Auffenberg and have felt that we have received reasonable offers over the years. We understand that the offers were not the absolute best, but we have gained experience and knowledge after each purchase. If there is a concern, it involves the reluctance of the staff to provide the "true" cost of the vehicle borne by the dealer. The invoice price they offer is not the invoice that is such a heavily guarded secret. It is disingenuous to state that the lowest price that can be offered is what can be negotiated with the "printer version of the invoice." That version does not offer information regarding any special dealer rebates or incentives that may be provided at a savings to the customer. I understand that the dealer must make a profit, but let's be more reasonable and transparent with the actual bottom price. More