Auffenberg Nissan
Shiloh, IL
Filter Reviews by Keyword
By Type
Showing 333 reviews
Dakota was very helpful in determining with me what needed to be done right away and what could be taken care of at my next appointment. My wait was less than 3 hours. I really appreciate the time he t needed to be done right away and what could be taken care of at my next appointment. My wait was less than 3 hours. I really appreciate the time he took to sit with me and go over everything. More
Amazing Dealership every time we have to go there! I would recommend them to anyone! I would recommend them to anyone! More
Great salesman and fabulous finance expert! Alex and Kat made this experience wonderful and got me the car I was wanting! Alex and Kat made this experience wonderful and got me the car I was wanting! More
The people were all polite professional and all questions answered , good experience and thank you. answered , good experience and thank you. More
Joe was an absolute pleasure to work with. He communicated well and we actually had a great time looking at the different vehicles. Joe was ever so gracious to show us multiple different veh He communicated well and we actually had a great time looking at the different vehicles. Joe was ever so gracious to show us multiple different vehicle that were at different locations to ensure we felt confident in making our final decision. Great experience! More
Had financing completed at this dealer. I was to be the co-signer with my daughter, but when the credit union papers came, I was listed as primary. I checked with the credit union and was I was to be the co-signer with my daughter, but when the credit union papers came, I was listed as primary. I checked with the credit union and was told i would have to refinance to fix it. Auffenberg messed up the paperwork. Otherwise, everything went great! More
Love the vehicle. The salesman was great (Tim). The purchase process was exhausting. Even more so with a pre-approved loan, as they still put you in a room and pitc The salesman was great (Tim). The purchase process was exhausting. Even more so with a pre-approved loan, as they still put you in a room and pitch you on why you should upgrade everything and go through one of their lenders. Ended up adding a camera and a rack for the top, but when I came back to get them installed, I was told that installation was not part of the deal and would have to pay for it separate or I could take my things and do it myself. Communication could have been and should have been better. I am sure the service center does great work and I'll find out on my second visit, after I install my rack. In fairness, the finance guy that "finalized" my paperwork apparently was having a rough day and was no longer an employee when I came back to get my add-ons installed, but it still left a bad taste. Absolutely love my truck tho. I plan on driving the wheels off of it. Everything else was/is perfect. The waiting area is clean, power ports for recharging phones/tablets, coffee, snacks and pretty comfortable seats. My only issue so far is with the communication. To be fair to them, I'm sure the work would have been great if they were allowed to do it. It was frustrating to be told that installation was extra after the fact. They can only go off of what their paperwork says. I'm sure I will rate them higher after my next visit. Everyone there was friendly and tried to help. More

