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Auffenberg Nissan - Service Center

Shiloh, IL

4.4
26 Reviews

26 Reviews of Auffenberg Nissan - Service Center

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August 26, 2025

The service representative Jeannine Johnston and service manager Dakota were very friendly and helpful. They explained all maintenance item pros and cons and did not pressure me to perform any service. Plu More

by CHONER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannine Johnston and Dakota
August 26, 2025

Great customer service, friendly staff. It was very clean and welcoming. Very helpful staff. I give 10 out of 10! More

by DeAndre Commons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2025

Their customer service is always exceptional. I’v owned a Nissan and been a customer for over 15 years. More

by CHRISTINEIMMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine
August 21, 2025

Sales person Ty O’Laughlin was good. Problems we had: paperwork process was way too long especially for a vehicle I paid cash for. The detail shop did not clean the interior Ty had to r More

by EDGAR.MOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty O’Laughlin
August 20, 2025

Joseph Voss was very helpful in helping us to reach a decision to schedule service. We will be calling today to schedule the recommended repairs. More

by mariecerta
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Voss
August 15, 2025

It was a great experience, wait time was good, only took about two hours to do everything. More

by BLTHOM5329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

The lady at the service desk was very kind and informative she also hooked me up with a coupon for my alignment More

by MANDYDANIELS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the woman at service desk
August 14, 2025

Messed up my loan payoff then wouldn’t return my calls. I have been dealing with them still and am stuck with 2 car payments now. Very disappointed and would not recommend dealing with this jokers. More

by BEN_HANSON
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chapman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Service was excellent! 👌🏾 I love knowing that I don't have to drive all the way to Plaza to get superb car service and also have peace of mind that I'm still getting exce More

by Aja Fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine Johnston
August 14, 2025

Well organized and soooo clean. Friendly and courteous ~ quiet. All done on time. Relaxing to wait More

by PCBJAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannine Johnston
1