Auffenberg Volkswagen

The service department was friendly, professional, and quick. They answered all my questions and took great care of my vehicle. quick. They answered all my questions and took great care of my vehicle. More

Have very good service and easy to get an appointment. Very reliable work every time. Very reliable work every time. More

I've worked with this VW service department since I bought my car in 2014. I keep going back because they keep their word. If they say my car needs something and I bring it to them, they do the work ef bought my car in 2014. I keep going back because they keep their word. If they say my car needs something and I bring it to them, they do the work efficiently and inform me as soon as it is done. The people that work in the service department are very nice. They get to me as fast as they can. They have worked on my car every time it needs repair or just an oil change. I am very satisfied with the Auffenberg service department. More

Great customer service, did not pressure us with buying a car. Made our experience great. car. Made our experience great. More

The quality of the work was well done, but the wait time was quite horrible. That's the standard though from each other time I've been there. was quite horrible. That's the standard though from each other time I've been there. More

Your service department is always problematic. Our oil change, that was scheduled weeks in advance, was scheduled at 8:00am. The service was not completed until 4:30. We dropped our car off, bu Our oil change, that was scheduled weeks in advance, was scheduled at 8:00am. The service was not completed until 4:30. We dropped our car off, but that should not prolong the time our car is being serviced because there are other patrons waiting for their cars. The appointment time should solidify the prompt turnaround of service. Your poor service time has prevented me from purchasing another VW. I love VW cars, but hesitate to purchase one in the future, because of my struggles with your service department. More

I am very happy with the cars i purchased however finance department not as much. I have bought two cars recently and each car I have had to make multiple trips to fix the paper work. Very irritating department not as much. I have bought two cars recently and each car I have had to make multiple trips to fix the paper work. Very irritating More

The service department tried to charge me more for a service without my consenting addition to my oil. change. service without my consenting addition to my oil. change. More

I was greeted immediately and service was performed so there was not a long wait. there was not a long wait. More

Despite confusion in contacting me about repairs, the car was completed same day. I had to follow-up and a different service provider sent me the request for repair approvals above my initial request. Than was completed same day. I had to follow-up and a different service provider sent me the request for repair approvals above my initial request. Thanks. More