Auto First LLC

I had a very great experience ! friendly n very fast process ! I would recommend family n friends ! Thanks again ! process ! I would recommend family n friends ! Thanks again ! More

Great experience getting my new ride. Everyone was very friendly and helpful in getting me a vehicle for my growing family. friendly and helpful in getting me a vehicle for my growing family. More

for the 2nd time now, Joe & crew worked hard and did more than most dealerships to get me into a vehicle I am Happy 😊 with. than most dealerships to get me into a vehicle I am Happy 😊 with. More

Great place If your looking for a car! Mark was great! Reasonable prices and easy process Reasonable prices and easy process More

Great service felt very welcome found everything I asked for with low quotes will return in near future for with low quotes will return in near future More

Great !! He was real cool with helping get a car and would recommend any friend to come on to auto first to get approved for a car would recommend any friend to come on to auto first to get approved for a car More

Everything went smoothly thanks to Mark Reed for all his help, wouldn’t go anywhere else. help, wouldn’t go anywhere else. More

This dealership worked with us great and got us in a car the day we came in. They did whatever they could do to get us in the car we wanted. the day we came in. They did whatever they could do to get us in the car we wanted. More

Mark Reed was wonderful to work with. He was not pushy, but we didn't spend our entire night there. Would definitely recommend! but we didn't spend our entire night there. Would definitely recommend! More

EDIT: I was personally contacted by a team member shortly after posting this review and bribed to remove it claiming that one of the ladies that were AMAZING to me would “lose her job”.… sad. DO BETTER A after posting this review and bribed to remove it claiming that one of the ladies that were AMAZING to me would “lose her job”.… sad. DO BETTER Ah, so much to say about this business. I was looking to sell my 2016 VW Jetta and I got a message from Claire on Facebook Marketplace. We set up a day and time for me to bring the Jetta in. I was very pleased with my service working with her. She was amazing, very helpful and friendly. I was told I would get my loan paid off maximum of 10 days from the day I sold it to them. 10 days go by, still no payment. I contact my bank and they haven’t received anything. So I call the dealership and explain that no payment has been received. This time around I spoke to JOE. My interaction with him was EXTREMELY disturbing. He was very nasty and disrespectful to me and not to mention, also told me to watch my mouth when I made a statement containing “This is xxxxxxxx” . I was referring to the fact that my loan hadn’t been paid off yet. They were being very sketchy and said they “couldn’t locate the payment” and they couldn’t tell me if it was electronically sent or mailed. They refused to give me any type of tracking number as well. I was then told that the payment was sent through and already processed when it WASN’T (15 days in). They then told me to wait another 3-4 days for processing. NOTHING. They blamed it on my bank and said there was nothing more they had to do. So 18 days go by and I still don’t receive my payment. My bank, the dealership and I did a SECOND three-way call and we spoke to Stephanie & Caitlyn this time. They both were SO helpful. Caitlyn reached out to their third party that deals with the payments and we found out they actually never sent the payment. Finally 23 days later, my loan was paid off and taken care of. I will never return again and never recommend this dealer to anyone. Although Claire, Stephanie and Caitlyn were amazing, my experience overall was awful. And to Joe- I hope you grow up and learn to speak to customers with respect. Maybe that will help with potential customers in the future and self growth! More