AutoNation Buick GMC Henderson - Service Center

Fast, friendly, comment service. Would highly recommend this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! More

I've always been hesitant to get work done at the dealer because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I had an issue with a "service airbag" warning on the dash. I was told after a diagnostic that a sensor in the front bumper was faulty and needed replacing. In a moment of weakness and fearing that airbag components were out of my league for home repairs, I agreed to have the work done even though the price quoted was over $450. I paid the ticket which had a misc. charges line item of almost $35. When I questioned this, I was told it was to pay for shop incidentals such as towels and things like that. I found this amount unusually high since they only replaced an electronic component that you could hold 3 of in your hand. The next day I took the vehicle back because the "service airbag" warning was still showing on the dash. Now I'm told I have another defective unit but to quell my anxiety of probably another $500 bill, was told I would receive "lots of discounts and no labor charges for the second sensor. Ok, they are working with me I thought. With some research, I found the first sensor was sold to me for $30 more than retail, the second was sold to me at retail minus 10% and that the sensor is available from gm parts direct for half what the first one cost. Ok, now that I'm feeling ripped off, I go under the car to find out how hard the parts are to exchange. They are in plain site, nothing to get out of the way, 1 bolt, 1 electrical connector. $256 labor. My contention after all this is that I was overcharged for the original part and grossly overcharged for labor. There was 1 hour and 45 minutes between my auth. to do the work and when I was told my car was ready. $256 labor. Enjoy that extra money because I won't be donating any more. After hearing from the dealership, I understand half the labor charge was for diagnostics. They realized half the labor was at the wrong higher rate and refunded $40. They had no answer for my complaint about charging $35 for shop supplies to plug in an electronic module or charging $30 more than retail for the part. No way would I trust them ever again. More