AutoNation Buick GMC Laurel

Headline: A Week in the Shop, More Problems Than Before Kept my elderly mother’s Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then want Before Kept my elderly mother’s Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again — zero accountability, zero respect. If this is their idea of “service,” it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem — what a deal. More

Very good people and I live my car I only wish I had power seats in a passenger side lol power seats in a passenger side lol More

Didn't really expect to buy a vehicle that day but my daughter fell in love with the Buick Envista. Autonation Laurel had different colors which allowed her to choose the color she wanted with the option daughter fell in love with the Buick Envista. Autonation Laurel had different colors which allowed her to choose the color she wanted with the options that made the car "hers!" Richard, our Sales Rep was attentive, courteous and was willing to let my daughter see other cars even GMC brands to make sure she loved the Envista. Our experience from first encounter to watching my daughter drive her car off the lot was extremely pleasant. Autonation Laurel is a first-class operation and they have put Buick back on the list when it comes time to shop for another vehicle. More

Had a great experience here! Zain was extremely kind and helpful throughout the whole process from registering to checking out, and the oil change itself was done in a timely man Zain was extremely kind and helpful throughout the whole process from registering to checking out, and the oil change itself was done in a timely manner. Will definitely come back for my next service appointment! More

Courteous, professional, and good communication from the service rep. Comfortable and convenient waiting area. Service was faster than anticipated. Definitely a great service experience. service rep. Comfortable and convenient waiting area. Service was faster than anticipated. Definitely a great service experience. More

Great overall experience in purchasing our new car. There was no pressure from the sales team and were a pleasure to work with. The finance consultant was also great to work with. I would highly recomm There was no pressure from the sales team and were a pleasure to work with. The finance consultant was also great to work with. I would highly recommend AutoNation when purchasing a car. More

Moises was a excellent servive advisor and the only one working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status o working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status of there vehicle and check out. Very respectful. Thanks Natasha Collins-Brown More

Poor customer service from Jack he had me waiting all day for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I le for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I left it would take longer for the technician to begin working on my vehicle. More

My vehicle was held for a year with no communication and repairs were not accurately done as my vehicle still has issues. repairs were not accurately done as my vehicle still has issues. More

Everyone was nice and respectful and the process went smoothly. I will be back for another vehicle. smoothly. I will be back for another vehicle. More