AutoNation Cadillac Corpus Christi - Service Center

Excellent service as always! The service personnel are always ready to talk mechanical details with me, and they don't make judgments before I start talking. The service personnel are always ready to talk mechanical details with me, and they don't make judgments before I start talking. More

I took my truck in for oil change and tire rotation. I waited at the dealership for almost 2hrs. When I got the truck back and I paid for the service, to make long story short. Tires were not rotated an I waited at the dealership for almost 2hrs. When I got the truck back and I paid for the service, to make long story short. Tires were not rotated and oil was dangerously low. They refund me what I paid and re service the truck again. Don't know if this is something normal or a one time thing, but charging money for service that is not done is unacceptable. Maybe the service department needs more attention, maybe a Quality assurance person to check the maintenance is done write and properly. More

Your face book ad doesn't work. Ms. Anna was great help. She help me when the computer did not have my morning appointment. Had my truck serviced that morning. Thank you Anna for Ms. Anna was great help. She help me when the computer did not have my morning appointment. Had my truck serviced that morning. Thank you Anna for your help. More

Russell is a compassionate service advisor for Veterans besides a well endowed individual to consider. besides a well endowed individual to consider. More

The dearship automation was awesome. the employees was great specially Anna she help me to get my tahoe back as some as possible. Thank you Anna a great job well done. Thank you Raym the employees was great specially Anna she help me to get my tahoe back as some as possible. Thank you Anna a great job well done. Thank you Raymond Cavazos More

Quick, in a timely manner Sean was great in answering my questions & offering suggestions. I'd definitely recommend you questions & offering suggestions. I'd definitely recommend you More

June 13th called and set up an appointment to check my wife's 2023 Traverse. Specifically noted to the service tech that answered the phone that I was from out of town (West of Sinton), about an hour's d wife's 2023 Traverse. Specifically noted to the service tech that answered the phone that I was from out of town (West of Sinton), about an hour's drive to and from. I advised I was going to wait at the facility while it was looked at/diagnosed and hopefully fixed. I was told that was not a problem. Based on that, my appointment was set for June 17th @ 7am. (you say your calls are recorded...go back to June 13th around 1030 am and check for your self.) Per my appointment date/time, on June 17th I arrived at the AutoNation South Chevrolet location. The doors were locked but the ladies were inside. When they opened they initially couldn't find my information, but did after some looking. They told me to go across the lot to another building to visit with Jason Wilson. I asked for him to come over here, but that didn't happen. I ended up driving over there to find and speak with him (Customer Service?) I was told it would be 2 to 3 days for the car to even be looked at. I went over what I was told when I initially scheduled my appointment and basically it was a too bad/too sad event. I was told the girls over there did not know what to do. Again, I explained based off originally setting the appointment and confirming said appointment was actually an appointment, where the new car could get service I made the almost hour trip in to be told the girls don't know what they are talking about and that it would be 2 to 3 days before the car could get looked at. As the customer, whether the girls know what to do is irrelevant to me, that's an internal problem that should be addressed internally and not broadcast to the customers. As to 2 or 3 days, that wasn't what I was told when scheduling the appointment. Just thinking....the appointment was for what? That doesn't say much. A total lack of customer service. I am out my time (2 hours), money and efforts to have warranty work done only to be messed around like this. Chevrolet customers/AutoNation customers deserve better that that. That is just not right. Again, it was a too-bad/too-sad affair. Least we not forget, customer are the reason businesses stay in business. Customers drive the sale/s of vehicles and customers drive the repair of vehicles. Without customer it doesn't work. Mess customers around and see them go elsewhere. All of this and you could have stepped up to the plate and done the right thing. But, that didn't happen! Poor Form An utter disappointment! More

The manager was Very helpful , helped us out And worked with our problem, the car still needs work with our problem, the car still needs work More