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AutoNation Cadillac West Palm Beach
West Palm Beach, FL
465 Reviews
AutoNation Cadillac West Palm Beach is the premier destination for new Cadillac vehicles, used cars for sale, and Cadillac service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Cadillac vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Cadillac, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 465 reviews
November 21, 2025
Very professional dealership both in sales and service. Abi in sales is very professional and knowledgeable salesperson. We responsive and well versed. In service Eden is a winner. She's on top of how/w Abi in sales is very professional and knowledgeable salesperson. We responsive and well versed. In service Eden is a winner. She's on top of how/when your car is being serviced and when it will be done. More
by jwk7000
Employees Worked With
Eden and Abi
November 12, 2025
From start to finish it was a nightmare. From the salesman, to the finance manager, service manager and ultimately the General Manager. I purchased a vehicle that needed some parts put on. From the salesman, to the finance manager, service manager and ultimately the General Manager. I purchased a vehicle that needed some parts put on. So I purchased my SUV left it there to have the work completed. After 7 days I called my salesman who basically said I don’t work there anymore, I gave you the contact info! This set me back but I said I’ll take care of it. Called the service manager 3x, on Wednesday, Thursday and Friday with NO update on my SUV. I then called the GM and to no avail no called back! It wasn’t until I called the finance manger and told him to return my money and license plate! The service manager finally called with an update but no definite time line. It is now over two weeks and not very happy. I am still waiting for my money back and if it is not to me tomorrow I will contact the Better Business and file a complaint. More
by RROB88
Employees Worked With
You know the cast of characters
November 11, 2025
Ordered my Escalade V, and Rudy Made the buying process very easy, even with such a High Desirable vehicle! This was my 3rd vehicle purchase from this dealership and no complaints on any of these transacti very easy, even with such a High Desirable vehicle! This was my 3rd vehicle purchase from this dealership and no complaints on any of these transactions. More
by kspirtis90
Employees Worked With
Rudy
November 03, 2025
This dealer lacks hospitality. The finance department needs to work on their customer care and service when engaging with potential buyers. For the amount of money you are spending The finance department needs to work on their customer care and service when engaging with potential buyers. For the amount of money you are spending on these vehicles, go to a dealer that actually cares about you too and shows it in their interaction. More
by Motherofzs
Employees Worked With
Constantine / Mayara
October 28, 2025
Their ship is in a good central location and the service department is right off the main road so easy to get to. I met with Steve the service advisor and he couldn’t of been better explaining everything to department is right off the main road so easy to get to. I met with Steve the service advisor and he couldn’t of been better explaining everything to me very patient and I enjoyed working with them. More
by bill48009
Employees Worked With
I work with Steve the service advisor
October 19, 2025
Service advisor was Kamita and she did a great job. It was a recall on my 2021 XT4 for fuel pump module. Also replace engine air filter. Great service, very efficient. Alos appreciate the car wash! It was a recall on my 2021 XT4 for fuel pump module. Also replace engine air filter. Great service, very efficient. Alos appreciate the car wash! More
by riavaron
Employees Worked With
Kamita
October 16, 2025
The Sales Department is great. The service for vehicles are terrible. 5 day wait for vehicles to be serviced is horrible. Vehicles sit at the dealership while owners have no transp The service for vehicles are terrible. 5 day wait for vehicles to be serviced is horrible. Vehicles sit at the dealership while owners have no transportation. And the call back service is terrible. Seems like we all would get a courtesy the same day and next as far as the service. We have never dealt with service like this in all our days of servicing our vehicles. This is a huge turn off for those that wants to purchase vehicles from Cadillac Auto Nation because the service is extremely horrible. Maybe you all can come up with a better solution of better service. More
by Nadene.shelton
Employees Worked With
Don’t remember name
October 15, 2025
AutoNation is a great dealership with professional & friendly employees. They made my purchase quick & seamless. I highly recommend them! friendly employees. They made my purchase quick & seamless. I highly recommend them! More
by catherinegriffin74
Employees Worked With
Ricardo & Mayara
