AutoNation Cadillac West Palm Beach - Service Center

I wanted to respond to the Reply I received from Auto Nation regarding my May 14, 2025 Post shown below. Please note that the reply from Auto Nation is both ingenuous and self-serving. The phone number t Nation regarding my May 14, 2025 Post shown below. Please note that the reply from Auto Nation is both ingenuous and self-serving. The phone number they posted is a general number. The people answering it have have no clue regarding my problem/concern is or how to resolve it. I may as well just be calling someone on Mars. Note to Messrs. Lanier and DeLisa: Shame on you in sending a pre-worded response. Please have to courtesy to contact me directly to resolve my issue with your service department. Thank you.      an hour ago I have a fairly simple and straight forward problem with my 2020 Cadillac Escalade (which I otherwise love). I have been a Cadillac owner for well over 30 years. My grown-up children wouldn't recognize the house if there wasn't a Cadillac parked in the driveway. But the way I was treated at this dealership will test my loyalty to not only Cadillac, but to GM has a whole. My issue is when I drive the Escalade at a speed in excess of 80mph, the front end of the car vibrates badly. You can feel the vibration in both the steering wheel and the accelerator pedal. I have brand new OEM tires on the car. I have had the tires rotated and balanced. But the vibration is still there. Ok. Simple enough problem. I took my car to Auto Nation Cadillac in WPB. I explained my issue to the service tech, who said they would have to test drive the car to diagnose the problem. Makes sense to me. However, by law they cannot drive the car in excess of the posted speed limit so they cannot help me. Hmmm. OK. So, how do I get my car repaired? No response. Lots of guesses...no promises...several shrugs, but I was ultimately told that I shouldn't be driving my car in excess of the speed limit. Wait a minute! Seriously! If that's the case then why does GM manufacture cars that can go in excess of the speed limit. What a completely ridiculous statement. I politely requested to see the Service Manager. Waited 20 minutes but he refused to see me. They wouldn't give me his name. He hid in the bay area so as to avoid me. That's professional! I politely asked for his boss, a gentleman named Bob Lanier. I only know his name because I was standing outside his glass encased office. He was also too busy to deal with me. He literally wouldn't come out of his glass office which I was standing directly in front of. It reminded me of Clarke Griswald's boss in the movie Christmas Vacation. It seemed like he was picking up the phone asking his admin to get anyone she could on the phone so he wouldn't have to deal with me. It was pathetic. At this point I politely asked to see the General Manager, John DeLisa. I figured I could at least explain my problem and get his advice on how to deal with my problem. But guess what? He was also to busy to meet with me but offered up Mr. Lanier, (and we all know where that conversation would have gone). NOTE: Mr DeLisa, your customers are the most important element of your business. I am a SR VP at a $10 billion publicly traded company and I would be fired on the spot if I ever ducked a customer or did not try to fix an issue they were having with one of our products. So, I will be traveling back to our Summer home in the Northeast in 2 weeks in a $100k Escalade that badly vibrates at high speed. Apparently, GM was happy to take my cash but not as happy to give me the time of day. If anyone knows of a local mechanic in the Jupiter/PBG area who isn't so constrained to test drive and diagnose the vibration in my Escalade, I would be grateful if you would post their contact information. BTW, sorry for the long post. Have a great day!  Like  Share Response from the owner 7 hours ago Hello Joseph, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help. More

Spent 5,000 for leaking sunroof a common issue with the SRX trunk not opening and after 2 months same problem only worse. Now they say the pump is discontinued come pick up your car. Worse service and sa SRX trunk not opening and after 2 months same problem only worse. Now they say the pump is discontinued come pick up your car. Worse service and same worse service on our CTS More

Worst service department in Palm Beach County! Plan on overpaying, getting ripped off, and no one taking responsibility. Plan on overpaying, getting ripped off, and no one taking responsibility. More

AutoNation corporate office sent me this email, Our Customer Relations Department here at Corporate has received your complaint. This complaint has been Our Customer Relations Department here at Corporate has received your complaint. This complaint has been formally documented, and we will be happy to further investigate this matter on your behalf. Customer service is very important to us, so we are sorry to hear you were disappointed by the service you received. Per our standard corporate process, we will involve the appropriate parties and contact the dealership to learn more about your situation. To better assist you, can you please provide us with the address of the dealership mentioned in your review as we have multiple Cadillac locations? Thank you for your time, Brittini F Corporate Customer Relations AutoNation, Inc. Fort Lauderdale, FL 33301 It’s been 40 plus days and evidently customer relations is not as important as they would have you believe. I have not heard from the corporate office yet. To be honest I thought the corporate office would investigate my complaint and find their dealership at fault but it seems as though profits by any means is more important than honesty and integrity. More

Hands down the worst service department in palm Beach County. Prices for most work is by far more than Ed Morse Cadillac in Delray and more than Wallace Cadillac in Stuart. I received a coupon in the mai County. Prices for most work is by far more than Ed Morse Cadillac in Delray and more than Wallace Cadillac in Stuart. I received a coupon in the mail and assumed all the local Cadillac dealers charged the same for maintenance , boy was I wrong. Even with a $20.00 off coupon I paid almost $40.00 more than the other dealers. I had my oil changed and without asking they added $38.00 for an oil treatment. Do yourselves a favor don't use AutoNation Cadillac in West Palm Beach service department! More

Fantastic service and communication from Steven. Was welcomed and given a quick hug by Arturo, which made me feel welcome like family. The older gentleman, I guess he does the valet, because I was t Was welcomed and given a quick hug by Arturo, which made me feel welcome like family. The older gentleman, I guess he does the valet, because I was told to bring my ticket to him to retrieve my car from service…unfortunately, he wasn’t so nice, but we all have bad days and he must’ve been having one. He was unfriendly and didn’t seem to care that I had a question….even a small smile would’ve been nice. My car was fixed as quickly as Possible and getting a loaner care and returning it was super easy. More

Completely satisfied with the service and repair of my car! Courteous, professional, and trustworthy Thanks car! Courteous, professional, and trustworthy Thanks More

GREAT SERVICE STEVEN JENNER. ON THE OTHER SIDE YOUR CUSTOMER LOUNGE SUCKS .THE T V CHANNEL IS TERRIBLE AND NOT ONLY DID YOU TAKE AWAY THE SANSWICHS BUT ALL THE SNACKS.. MAKE SU ON THE OTHER SIDE YOUR CUSTOMER LOUNGE SUCKS .THE T V CHANNEL IS TERRIBLE AND NOT ONLY DID YOU TAKE AWAY THE SANSWICHS BUT ALL THE SNACKS.. MAKE SURE YOU TELL JOHN DI LUCA THE MANGER.. More

Efficient and helpful people. Especially the person who checked my car in when I arrived and Wilson who dealt with the rest Especially the person who checked my car in when I arrived and Wilson who dealt with the rest More