AutoNation Cadillac West Palm Beach - Service Center

I do recommend the sales department, that being said, I definitely do not recommend the service department. I brought my Cadillac in for service back in December 2021 and still can’t get a call back from t definitely do not recommend the service department. I brought my Cadillac in for service back in December 2021 and still can’t get a call back from the manager, Robert about the issues I am still having with my car. I am having trouble with the Brembo brakes and a smell coming from the air conditioner, which he is aware of. A part was supposed to be ordered for the air conditioner which hasn’t happened and apparently Brembo brakes are supposed to sound like a fog horn because they are high performance brakes (this is what I was told by Jackson, my service advisor). This is my third Cadillac from AutoNation and I am very disappointed in the lack of service that I have received. A call back doesn’t take much and to listen to your customers is what service is all about. More

Service gentleman was very nice and I feel that they took the time to completely fix the issue. the time to completely fix the issue. More

Brad and Vito are awesome, they always go above and beyond. I would always recommend them beyond. I would always recommend them More

I had a great experience at Autonation in and out and the people were great thank you again. people were great thank you again. More

We first met with a warranty recall and Auto Nation was so accommodating with drop off and pick-up at my home . My service advisor Kaylynn was very knowledgeable as l own 2 Tire and Auto Centers in MA.for so accommodating with drop off and pick-up at my home . My service advisor Kaylynn was very knowledgeable as l own 2 Tire and Auto Centers in MA.for over 40 years . I noted that l was disappointed about no nite time headlite vision and she steered me in the right direction for a $500 discount .l have always strived to earn my customers trust and Auto Nation and Kaylynn has earned mine . Sorry l misspelled Kaylynns name as l am in the Galápagos Islands and my paper work with correct spelling is home . More

Mark Castro was very courteous and my car was taken care of in a timely manner. of in a timely manner. More

This dealership is awesome especially Steven Janor my service advisor. I give them ten stars in my book! service advisor. I give them ten stars in my book! More

I have been using AutoNation since before it was AutoNation. I have always trusted Cadillac. My father always bought Cadillacs so I grew up riding in them. I have been buying Cadillacs since 198 AutoNation. I have always trusted Cadillac. My father always bought Cadillacs so I grew up riding in them. I have been buying Cadillacs since 1982 because I feel. safer in them. More

I have purchased 3 XT5s from AutoNation West Palm since 2013 because of the quality of the Cadillac and the quality of the service department. 2013 because of the quality of the Cadillac and the quality of the service department. More