AutoNation Chevrolet Arrowhead
Peoria, AZ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Complaint: On March 10th, 2025 our 2017 Chevrolet Traverse was severely damaged while in the care of Chevy AutoNation Arrowhead. According to their Service Manager, Shanna Sanmarco, the vehicle was o Traverse was severely damaged while in the care of Chevy AutoNation Arrowhead. According to their Service Manager, Shanna Sanmarco, the vehicle was on a lift for a brake bleed when a technician placed it in gear and fell out of the vehicle. The Traverse dropped from the lift, struck the open driver’s door —hyperextending it — and continued to roll into an adjacent service bay, where it collided with a mechanic’s large toolbox. The result: extensive damage to the vehicle, including the rear bumper and door. Ultimately, their corporate insurance deemed the vehicle a total loss. The payout offer from their insurance was $12,431.50 — roughly $6,000 less than what it would actually cost to replace our vehicle with one of comparable year, mileage, and condition. We provided examples of similar vehicles to support a higher valuation, but the insurer refused to adjust the offer. We then asked AutoNation to leverage their vast national inventory and help us secure a comparable 2017 Traverse at the payout amount. They refused. We also requested compensation for the financial gap created by their mistake. Again, they refused. We filed a complaint with the Better Business Bureau In May 2025 which was forwarded to Chevy AutoNation Arrowhead for a response; none was received from the dealership – and the BBB ultimately closed the case due to lack of response. We sent letters to the dealership and to the parent company – AutoNation in Ft. Lauderdale, Florida – requesting resolution of the issue; no response was ever received from either. We entrusted our vehicle to AutoNation in excellent condition with the reasonable expectation that it would be returned in even better condition after service. Instead, due to their negligence, we are left with a total loss and a replacement cost approaching $19,000 — an outcome that is not only disappointing but financially burdensome. While their insurance covers part of the loss, it does not come close to restoring us to the position we were in before AutoNation’s error. That burden has been unfairly shifted to us, the customer. In our view, AutoNation should take full responsibility for the damage their technician caused and ensure that we are made whole—not left with thousands in unexpected costs for a situation we did not cause. We hope AutoNation reconsiders its position and takes meaningful steps to resolve this matter appropriately. As they have not demonstrated any desire to do so to date, we are reaching out to you for assistance, and to make the public aware of the wanton disregard with which this company treats its customers. More
I would agree that Auto Nation Chevrolet Arrowhead, is best for North Phoenix if you’re looking to purchase a vehicle. Purchased a 2026 Equinox for my daughters and the service (sales and finance) was phe best for North Phoenix if you’re looking to purchase a vehicle. Purchased a 2026 Equinox for my daughters and the service (sales and finance) was phenomenal. I visited a different local Chevrolet dealership who seemed intent on frustrating us and the true frustration is that I had been a customer for 22 years with that dealership and made multiple new vehicle purchases. My visit to Auto Nation Chevrolet Arrowhead, made me do a 180 turn on Chevrolet products after my prior dealership experience. Vourice and the Auto Nation Team made us feel welcome and Vourice was attentive to all our car needs. Auto Nation Chevrolet Arrowhead is our new dealership and my daughters just love the experience and their new Equinox. With Vourice there was no pressure to purchase and he presented a decent inventory of cars to make our decision. More
Bonita is excellent as a sales rep, helped us tremendously. She followed through and everything. She says she would do. I will highly recommend anyone working with Bonita. They repair department tremendously. She followed through and everything. She says she would do. I will highly recommend anyone working with Bonita. They repair department has not held up there in the bargain. A leak was found and we had to bring the vehicle back within two days of having the car. There’s been no communication from the repair department. More
I came only to test drive a used car and ended up buying it. The salesman Tomaz was an absolute gentleman who didn’t pressure a single thing ever. He allowed me a long test drive and gave my wife and I plen it. The salesman Tomaz was an absolute gentleman who didn’t pressure a single thing ever. He allowed me a long test drive and gave my wife and I plenty of time to talk and think in private. His sales manager helped negotiate a great trade-in offer I couldn’t resist. There was zero pressure, zero cheesy sales tactics, zero scare tactics. I have purchased many cars in my life and this was the best buying experience ever. More
Professional. No nonsense. Knowledgeable. Respectful. From the first contact, through the buying process and final docs. No nonsense. Knowledgeable. Respectful. From the first contact, through the buying process and final docs. More
the experence with the Saul Aguirre the sale person was exceptional is the second time that I bought a car with him being my saler and I put 100 of 100 in costumer service satifaction exceptional is the second time that I bought a car with him being my saler and I put 100 of 100 in costumer service satifaction More
Nice experience. Clean facility. Hospitable people. Great sales man and sales manager. Second vehicle that we’ve bought there. Clean facility. Hospitable people. Great sales man and sales manager. Second vehicle that we’ve bought there. More
I have been a long-time AutoNation customer, and if you had asked me two years ago, I would have said without hesitation that it was the best place to buy a car. I recommended them to friends and family. H had asked me two years ago, I would have said without hesitation that it was the best place to buy a car. I recommended them to friends and family. However, after purchasing two cars this year for my kids, my opinion has changed drastically. The 2019 Jeep Compass we bought in May has had ongoing issues. After the last service visit in October, the experience was terrible—I couldn’t reach anyone for almost 48 hours to get basic information about my car. When the exact same issue happened less than a month later, I decided to take the vehicle to a different dealership. We brought it to Larry H. Miller in Surprise, and my service advisor there tried to get documentation from AutoNation to warranty parts they supposedly fixed in October. He called for nearly 72 hours with no response. When I attempted to help, I was given the runaround for another day. I still have not received any clear information about what AutoNation actually did during the October service. To make things even more concerning, when I called AutoNation Dodge/Jeep and spoke with Alex, no one could confirm where the battery they supposedly installed a month ago came from—or whether it was even installed at all. I was then rerouted to AutoNation Chevy and told they might have delivered the battery. It feels disorganized at best and dishonest at worst. With all of this, I can confidently say I will never buy a car from this location again. I will mention that the sales team during both purchases was friendly and informative, but once you own the car, the service department is far from helpful and communication is almost nonexistent. This is the second review I’ve written in two months. I removed the first one because AutoNation called me immediately after posting and offered to fix the situation—which, in hindsight, feels suspicious given how things ultimately turned out. More



