AutoNation Chevrolet Arrowhead - Service Center

My service rep Rosa told me, "you'll be receiving a survey, any question that is not positive will result in me getting in trouble and having to go to the principal’s office." I facilitate Gallup surv survey, any question that is not positive will result in me getting in trouble and having to go to the principal’s office." I facilitate Gallup surveys for a living and putting that type of pressure on customers only works to skew honest feedback. A better approach would be for the rep to ask, “did we meet all of your service expectations?” And if the answer is no, a good response would be, “We would love the opportunity to have a second chance to get it right, could you tell us where we missed the mark.” Telling me to give a good rating to avoid “ending up in the principles office” tells me there is no real concern for my level of service and only a self-concern. And yes, my service could have been better but she never thought to ask me. More

I purchased my car there eight years ago and have returned many times since her service. I have always had a good experience. This last visit I was able to book just a few hours before. My service re returned many times since her service. I have always had a good experience. This last visit I was able to book just a few hours before. My service rep was very sociable and easy to work with. He made recommendations For further necessary service, which I will take care of in the near future. Chris Welsh. More

I was able to schedule a service for the next day. The service staff was very friendly and helpful. The service took as long as the service advisor said. The service staff was very friendly and helpful. The service took as long as the service advisor said. More

I like Auto Nation because they work together to get the problems fixed in a timely way and the efforts to make me comfortable while I waited were great. Michael was so helpful in informing me about the pro problems fixed in a timely way and the efforts to make me comfortable while I waited were great. Michael was so helpful in informing me about the process and how things were moving along. That calmed my anxiety that I would be able to have my car back that day. Everyone that I had contact with were considerate and helpful to me. I appreciate the great service! More

Honest Services Motivated Helpful Responsible Thank You for getting my truck needs Done Much Appreciated Guaranteed Work You for getting my truck needs Done Much Appreciated Guaranteed Work More

Very knowledgeable and professional people especially service representative Mike who was also very friendly and personable. service representative Mike who was also very friendly and personable. More

Top notch service dept staff is courteous & helpful highly recommend rosa & Holly been working with them for years highly recommend rosa & Holly been working with them for years More

Very easy in and out access and was greeted right away. Service writer was professional and courteous. Would recommend to others. Service writer was professional and courteous. Would recommend to others. More

AutoNation performed a repair that's been plaguing my vehicle for awhile. My service agent also went above and beyond by accessing my vehicle's history prior to my ownership for it for my records. Thanks vehicle for awhile. My service agent also went above and beyond by accessing my vehicle's history prior to my ownership for it for my records. Thanks! More

I enjoy the services at this store and the follow ups that go with it let helps to have that information that go with it let helps to have that information More