AutoNation Chevrolet Arrowhead - Service Center

Dealership experience was perfect. I always enjoy bringing my vehicle in for service when needed to this particular location. bringing my vehicle in for service when needed to this particular location. More

Love this Dealership. We have bought and serviced our last 3 cars here. Always professional and detail orientated. Nice Clean place of business. last 3 cars here. Always professional and detail orientated. Nice Clean place of business. More

The service director is an absolute xxxxxxx! He talks a good talk but he doesn't do a xxxx thing. They gave me an estimate of $2,500 to fix my car and in reality I paid $15 for a bad sensor. Pathetic servi good talk but he doesn't do a xxxx thing. They gave me an estimate of $2,500 to fix my car and in reality I paid $15 for a bad sensor. Pathetic service More

What a wonderful experience! This is a truly honest and caring team that provides quality service! Chevrolet Arrowhead is the best!! caring team that provides quality service! Chevrolet Arrowhead is the best!! More

Dropped my truck off last night for service. Called all day and no call back. day and no call back. More

I wish there was less than 1 star. The sales portion of my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you have to buy a new car to get any attention or help in the service dept. There are things wrong with my car. I had an appointment to have it checked out. Remember I said "appointment". I sat in the waiting area for 6 1/2 hours with no updates whatsoever. I finally had to go out to find out what was going on. The mechanic did take me for a ride to find out the noise I wanted checked out. He said they would fix my issues and I could be on my way. NOT! Then service advisor, Paul, came to tell me after sitting for that 6 1/2 hrs. that he and the mechanic thought I should take my car and go home. Paul said I would be called when they found out what my dealer warranty would cover. No call. It was supposed to be a day or 2. So I started the phone game of leaving messages or no answers at all. No calls returned. Finally I did get in touch with Paul. I had another appointment for a warranty person to take pictures and videos of the issues. Long story short, even though there is much much more that occurred, 3 weeks from beinning to present I still have not heard from anyone. And am back to the phone game, no responses to messages, no phone answering. I don't know when my warranty runs out, but I'm guessing they will let that run until I will have to pay for the work. I even left a message for manager to call me. Again, no response. More

Doug, my service advisor is the best. Great communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them when they arrise. More

The customer service I received was very good for my oil change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. More

I've visited 2 times for oil changes on my recently purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed t purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed to be ordered to complete the repair and I would be contacted in about I week. Never got called from the first visit. On the second visit I discovered that service writer was no longer with the company. Its been 3 weeks since the last oil change and promise to order parts. I have not been contacted and expect I will never be contacted. Since they cannot complete this simple warranty repair, I expect the warranty I purchased will be useless, too. More