AutoNation Chevrolet Doral

I had a very disappointing and frustrating experience at AutoNation Chevrolet Doral with an employee named Enrique. I arrived on time for my scheduled maintenance, yet had to wait over 15 minutes before he AutoNation Chevrolet Doral with an employee named Enrique. I arrived on time for my scheduled maintenance, yet had to wait over 15 minutes before he showed up. When he finally appeared, he seemed annoyed and told me to come back another day because it was “too late.” After I explained that this was the time they had scheduled for me, he reluctantly agreed to help but continued to act irritated and dismissive. He called out to me twice with just “hey” instead of using my name, which felt disrespectful and unprofessional. He also made me wait much longer than promised, with no apology or courtesy. This kind of treatment is unacceptable and far below the level of customer service I expected from AutoNation Chevrolet Doral. More

The best service in Miami. We had a wander full experience . The staff was professional and made the entire process smooth and stress free😍 We had a wander full experience . The staff was professional and made the entire process smooth and stress free😍 More

Had a wonderful reception at the location You want 15 words or 15 sentences, Professional service words or 15 sentences, Professional service More

Bought a used 2016 Chevy Cruze. The sales rep took the vehicle out for a test drive before I went to look at it and test drive it for myself. He told me the A/C wasn't blowing cold The sales rep took the vehicle out for a test drive before I went to look at it and test drive it for myself. He told me the A/C wasn't blowing cold air so before I look at it he was going to have the service department fix it. When I test drove it it was working so said I would purchase it. While driving it home 4 hours away it started blowing white smoke out of the air vents which means the heater core is leaking. When I told him what was going on he told me the car was an as is sale and they would not fix it because "we can't replace that, is not only the part is also the labor that will cost alot that we are not making any money on " If you tell a customer you are going to fix something before they buy it you should fix it right and not put a $100.00 bandage on it !! Totally disappointed in customer service and the fact they didn't honor their word ! More

This dealership seems to have everything together. I’ve always had a good experience with sales and service. I’ve always had a good experience with sales and service. More

Alex Camacho Florez and Yamel were very nice and plesant and they explained everything real well. No pressure when selling and the staff was very friendly. and they explained everything real well. No pressure when selling and the staff was very friendly. More

Mr. Guevara was very polite and professional as well as Mr. Perez the financial advisor who did tremendous effort in order to make me happy with my purchase, based on my previous experience that was horrib Mr. Perez the financial advisor who did tremendous effort in order to make me happy with my purchase, based on my previous experience that was horrible, this one was the opposite 100%, thank God I found a great team, which I would recommend in future. More

Un buen grupo de gente que te asesora, aunque tuvimos problemas con el vehículo anterior problemas con el vehículo anterior More

Horrible customer service. Phone calls are never answered and when you get lucky and speaker to a manager they are rude or simply are not interested in resolving the issue. Th Phone calls are never answered and when you get lucky and speaker to a manager they are rude or simply are not interested in resolving the issue. The service department is a joke. Trying to get an advisor to give you an update on your vehicle is a nightmare. Our vehicle ended up being lost and the paperwork was missing. Horrible dealership! More