AutoNation Chevrolet Gilbert - Service Center

Needed to bring my 2020 Chevy Equinox in for routine 15k mile service, and despite being incredibly busy Kiara Raske (Service Advisor) went above and beyond to make the experience as easy as possible. mile service, and despite being incredibly busy Kiara Raske (Service Advisor) went above and beyond to make the experience as easy as possible. More

Great communication with Kiara! Didn’t take that long for my part and the install to be completed! for my part and the install to be completed! More

They got me financed on a new car with a decent interest rate when my credit was not good at all. The service department is prompt, efficient and courteous. I highly recommend Auto Nation Gilbert. rate when my credit was not good at all. The service department is prompt, efficient and courteous. I highly recommend Auto Nation Gilbert. More

The drop-off & pick-up process was easy & efficient. Jen did a great job of attending to my vehicle's needs. did a great job of attending to my vehicle's needs. More

I recently had an oil change done. The service was completed in a very timely manner. However, trying to check out was horrible. I walked in to pick up my car but my service advisor was helping someon completed in a very timely manner. However, trying to check out was horrible. I walked in to pick up my car but my service advisor was helping someone else. I understood and waited. She was obviously having a problem and kept getting up and walking away. She never once made contact with me or acknowledged that I was waiting. The advisor next to her looked at me and said she would “try” to help me once she was finished with what she was doing. She was not helping anyone else and knew I was there to pick up my car. She also got up and walked away about 3 or 4 times. It wasn’t until a third advisor on the other side came over and helped that I was able to get checked out. I stood there for about 20 minutes before being helped. Even the folks at the cashier side were not helpful. I work in customer service and would never have let a customer just wait without trying to help…. Whether my customer or not. I bought my car at this dealer and have gotten all my services done here but I don’t think I will be returning. I recommend setting up a different way of checking out than waiting a service advisor that doesn’t provide service. I commend the third advisor that finally did help me out… he happened to be new. More

I was nearly half an hour late to my 11:00am appointment for tire rotation, but Caryl, my service rep managed to squeeze me in. I talked to the Parts representative, who was helpful in researching the part for tire rotation, but Caryl, my service rep managed to squeeze me in. I talked to the Parts representative, who was helpful in researching the part I was requesting, and sympathetic to my dismay that requested part wouldn’t be available until Sept (!!) I also spoke with a knowledgeable EV mechanic who walked me through how the charging cable that came with my car wouldn’t work in a 240 volt outlet. All in all, I received competent, helpful information every step of the way, from competent, helpful people. I plan on returning to this dealer for all my EV Bolt’s needs. More

Shawn was amazing to work with. He answered all my questions and made the car selling process easy. questions and made the car selling process easy. More