AutoNation Chevrolet Spokane Valley

Purchased a 2019 Subaru Wrx Sti. The car was in great condition and all service was up to date and performed their service department. The sales representative Michael provided by fa The car was in great condition and all service was up to date and performed their service department. The sales representative Michael provided by far the best car buying experience that I have ever had. From the time I called to test drive the car to the time I drove off the lot Michael was very helpful and did whatever he needed to make the experience great for me. Michael went out of his way in multiple occasions to provide excellent customer service. I will recommend Michael for anyone I know looking for a car and will seek his assistance again if I ever purchase another car from Autonation Chevrolet. More

Customer service was amazing. And Patrick made us feel welcomed, right from the beginning. He was very pleasant. And Patrick made us feel welcomed, right from the beginning. He was very pleasant. More

We had a very smooth transaction. Our salesman, Andrae, and all of the other people we dealt with were very knowledgble. Our salesman, Andrae, and all of the other people we dealt with were very knowledgble. More

Ask for Andrea! Start to finish the smoothest easiest purchase of used pickup ever! Would recommend to anyone. Thanks AutoNation Chevrolet Start to finish the smoothest easiest purchase of used pickup ever! Would recommend to anyone. Thanks AutoNation Chevrolet More

Straight forward Honest No surprises No hidden fees Professional Courteous Helpful Integrity Kept you informed fees Professional Courteous Helpful Integrity Kept you informed More

Service SUCKS. Lost respect when new manager was replaced . My service agent Brandon was fired so i went elsewhere Lost respect when new manager was replaced . My service agent Brandon was fired so i went elsewhere More

Fast, efficient, and great communication from Joshua - my service advisor. Always appreciate and value the service here. service advisor. Always appreciate and value the service here. More

Had to have my car towed in (on a Monday) because it wasn't running, called them to ask if I could have it towed there and when they would have a chance to look at it, I was told early that week. I call wasn't running, called them to ask if I could have it towed there and when they would have a chance to look at it, I was told early that week. I called that Tuesday evening just to see of they had had a chance to look at it yet was told no which was totally fine. Got a call Wednesday night, hoping it was something about my car but it was more why my keys were there and they had found them then asked me why my car was there. I had already called twice about the vehicle. I again explained the car would turn over but not start. Called them Saturday to see if anything yet, was told they haven't gotten any diagnostics on it yet, couldn't get it into the shop because it wasn't running and that it was probably my motor. Went in Monday (a week later) to talk to a service person and ask some questions about what they wanted to do. They wanted to run a compression test and what the price was. My husband then started asking questions, he told the guy he worked with motors just doesn't have the time to work with the car at the moment and then the guy rudely said then I don't understand what you are trying to ask me then. We decided to have the car picked up since there really hadn't been an update for a week. When I went back in to grab my keys to the vehicle, I asked the guy if I could get my keys to the vehicle so I could just meet the tow company when they got here. After I asked for them he rudely again said when I'm finished with the paperwork. Husband took time off work to look at it and had it running two days later when I couldn't even get clear answers from them for a week. Honestly have no issues with people but when they are snappy and rude that doesn't sit well with me at all. Be kind to your customers. More

We had a great experience with our salesperson. But when we went to sign our paperwork for our loan we were given extra coverage we didn't ant and our loan was increased by 36 months without our pe But when we went to sign our paperwork for our loan we were given extra coverage we didn't ant and our loan was increased by 36 months without our permission. When we went back to remove the extra charges the next day we were told we had to wait 10 days to remove them, which is a lie. I subsequently went back 4 days later a spoke with a different financial advisor, he removed the charges, or said he did. The bank still hasn't recieved payments from the dealership after 4 weeks and after calling multiple times I have not been able to get ahold of anybody. I wrote another review on Google and was given the number to the "General Manager" which was just the business number and my issues are still not resolved. This is unacceptable customer service. More

Service personnel were very friendly and knowledgeable. Wonderful having a shuttle to bring me home and take me back to pick up my car. Overall very good experience. Wonderful having a shuttle to bring me home and take me back to pick up my car. Overall very good experience. More