AutoNation Chevrolet West Austin

AutoNation takes care dealer sleaze to a new level. I found a truck online and called to ask if the posted price was the final price out the door (plus TTL). I was assured that the price was real. Wh I found a truck online and called to ask if the posted price was the final price out the door (plus TTL). I was assured that the price was real. When we got to the dealership, the offer they brought out was $8,000 higher, included several additional charges, and a 10.99% interest rate. When I asked about the interest rate, they said they would need to run a credit check to get a better rate. Isn't that just a routine part of the process?From there, the "no haggle" approach turned into two hours of haggling just to get back near to the price they promised was the price. In the end, I paid $1,500 for paint and interior protection and $500 for window tint that I did not want. I doubt that they actually added any protection to the paint or interior, because they absolutely did not tint the windows. I was tired, frustrated, and not paying attention, so I did not notice that they added $1,000 to the agreed upon price in the contract. So in the end, they basically screwed me out of $3,000. Several times during the process, we started to just walk out. In the end, we got a pretty good deal on the truck even after getting screwed out of $3,000. I will NEVER go back again. It is worth a little extra to deal with a dealership that actually has some integrity. More

Great service and affordable. My Service Advisor was Oris Winn and he was wonderful and made sure my vehicle was taken care of. My Service Advisor was Oris Winn and he was wonderful and made sure my vehicle was taken care of. More

First off, never been to this dealership - made an appointment based off a Costco offer - walked in without any real expectations, and the entire process was very smooth. No high-pressure salesperson appointment based off a Costco offer - walked in without any real expectations, and the entire process was very smooth. No high-pressure salesperson/situation, let me decide if I was ready to change vehicles - the day went very well (easy peasy financing as well, no pressure for extras) and I really love my new car! More

I brought my truck into AutoNation Chevrolet West Austin (11400 Research Blvd) for a tune-up and oil change. I arrived about 10 minutes early for my online appointment and was greeted by Bradley Burt, my se (11400 Research Blvd) for a tune-up and oil change. I arrived about 10 minutes early for my online appointment and was greeted by Bradley Burt, my service representative. I just moved to Austin a couple weeks ago, so I was hoping to find a reliable shop and service advisor to take care of my truck long-term. My truck’s about to hit 95,000 miles, and Bradley suggested a fairly extensive service list in the $1,500 range. I had to scale it back since I’d just had a big round of repairs done before my cross-country move. They didn’t have those records on hand, but I made sure to explain that, and I’m glad I did, because after checking later, I realized several items would have been unnecessary duplicates. I waited roughly four hours in the lounge (until around noon) for an oil change, tire rotation, and inspection before needing a ride home for afternoon work meetings. Not long after I got home, I got a text that the truck was ready for pickup. The pricing felt fair for the work done, but it’s worth noting they don’t include a complimentary wash or vacuum like some other Chevy service centers. Overall, I’d give the experience 3 out of 5 stars, no frills, the work got done, but there’s definitely room for a bit more communication and efficiency. More

Made the appointment with Autonation and everything that was discussed went as planned. It was a good experience was discussed went as planned. It was a good experience More

Salesman was great, informative and patient. My only problem was finance took a very long time. It was a long day, and that was not pleasant. My only problem was finance took a very long time. It was a long day, and that was not pleasant. More

Upon arrival I was greeted with a friendly smile and didn't feel pressured to make a purchase. I can be hard to work with sometimes, but the staff made it a very easy to complete a purchase without tryi didn't feel pressured to make a purchase. I can be hard to work with sometimes, but the staff made it a very easy to complete a purchase without trying to nickel and dime me. I left feeling like I received the absolute lowest price possible for a high dollar vehicle. Shane B. (sales associate) has my recommendation for anyone visiting the store, he went above and beyond in all aspects of the sales process. Thank you AutoNation Cheverolet West Austin, many kudos and look forward to making another purchase a couple years from now!!! More

Me and late husband have been with George Baldauf for over 7 if not more years the dealership has always gone out of its way to everything go a smooth and easy as possible. Will not go anywhere els over 7 if not more years the dealership has always gone out of its way to everything go a smooth and easy as possible. Will not go anywhere elsa More

My guy was excellent. I have bought a lot of cars in my 58 years and he listened to me and I got what I wanted I have bought a lot of cars in my 58 years and he listened to me and I got what I wanted More

An excellent team to work! They helped me make a quick and safe purchase. Everyone at the dealer was very kind. They helped me make a quick and safe purchase. Everyone at the dealer was very kind. More