Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center
Fort Worth, TX
594 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
594 Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center
Sort by
October 12, 2023
The quote sent was inaccurate for what was actually needed. Luckily I do know the basics around vehicles or I would have signed off on service that did not need to be done. Service advisor also told me needed. Luckily I do know the basics around vehicles or I would have signed off on service that did not need to be done. Service advisor also told me it was inaccurate and work was quoted that should not have been included in the price. I called to discuss but they were unavailable. I asked to talk to another advisor but was just told to wait or he would give me a call back. I come to this dealership for all my service on my truck and this was just unacceptable. A quote for almost $1,700 to replace 4 brake pads felt like an attempt to take advantage of a customer. While waiting for the advisor I also overheard other advisors cussing while discussing how many "xxxxing cars" he has wrecked. (Doesn't give a customer confidence when leaving their vehicle with them.) Another advisor told a female advisor he couldn't wait to "eat a wiener". She reminded him there were customers within ear shot. After picking up my truck I noticed a grease stain on my visor... I have light gray interior so it stands out. Everything that could go wrong went wrong! The overall experience and culture I witnessed within the dealership was HORRIBLE. Every other experience I've had here has be excellent, this was so disappointing. Regardless, I found another dealership that did all the same service for 1/3 the price. I hope this is not the standard or a reflection of management expectations now. I'm open to discuss further with management. More
by ARyan.Peterson
Employees Worked With
Julio
October 03, 2023
The main reason why I chose this dealership over others is due to their integrity. They always treat me with respect and I’ve always left feeling more informed than when I arrived with any issue I had with is due to their integrity. They always treat me with respect and I’ve always left feeling more informed than when I arrived with any issue I had with my vehicle. More
by DustinD
Employees Worked With
Aaron Bearden
September 29, 2023
Brought my truck in for a issue that recently was added to Ram's extended warranty. Danny and AutoNation quickly checked me in and had my paperwork ready. Truck was returned to be in about half of the quot to Ram's extended warranty. Danny and AutoNation quickly checked me in and had my paperwork ready. Truck was returned to be in about half of the quoted time and repair work was perfect. Thanks Danny and AutoNation North Fort Worth! Only thing missing is a shuttle service. More
by JimL
Employees Worked With
Danny
September 29, 2023
I’ve been coming to this dealership to got my oil change for some years. The service is awesome when Mr. Don Ferguson is available to assist me. Thanks for giving me great customer service! for some years. The service is awesome when Mr. Don Ferguson is available to assist me. Thanks for giving me great customer service! More
by terriefuller71203
Employees Worked With
Don Ferguson
September 28, 2023
I have received outstanding service from this dealership for the past 20 years from the first vehicle I bought from this location. When the location ownership changed to AutoNation I hoped they would conti for the past 20 years from the first vehicle I bought from this location. When the location ownership changed to AutoNation I hoped they would continue the good service. I have not been disappointed so far and happy with the vehicle services I have recieved. More
by jws467
Employees Worked With
Donald Ferguson
September 28, 2023
I've bought several vehicles from Autonation. I bought my current jeep from another dealership. That was a mistake. That dealership was dishonest in their advertising but had the vehicle I wanted I bought my current jeep from another dealership. That was a mistake. That dealership was dishonest in their advertising but had the vehicle I wanted. At least I can get it serviced at AutoNation. Friendly service performed correctly. More
by roadkill.tx
Employees Worked With
Don't know my advisors name
September 22, 2023
I had an issue with the service performed on my 2021 Ram Limited. This occurred 2 weeks and no one has contacted me yet to follow up. I spoke with was hand delivering note to manager to contact me… terrible Limited. This occurred 2 weeks and no one has contacted me yet to follow up. I spoke with was hand delivering note to manager to contact me… terrible customer service. I will not return to the dealership for any type of work much less purchase a vehicle from them. The only contact o received was a call to ensure they could count on me to give them an outstanding review. More
by gonzo6185
Employees Worked With
Dana, Sherry
