AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Poor Service I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was on the phone and four others stood around. After a few minutes of standing there, I was acknowledged and told that they only person who could help me was the guy on the phone. Once he completed his conversation, he took down my information and treated me as a total inconvenience. He assured me that my car would be available mid afternoon on Tuesday. At 4pm on Tuesday, I still didn't hear from the service department, so I called. I spoke to the service rep, and he said that they now needed to order a part for the recall and they would not have it done until the following day. This type of service is unacceptable and I will take my car to another dealer to have it serviced. More

Service is poor I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manag I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manageable. But I’m done now. On average, I spend a couple of thousand dollars a year at the dealer. This time, I asked for specific items to be completed and some diagnostics. The vehicle has about 120K miles and I love it. I’ve gotten used to no one calling me back but this time it was really bad. Multiple calls were needed to get status on my car. I usually don’t get charged a diagnostic fee if I spend money on repairs. This time I was charged the $129 charge even though I spent $1400. I ran my own diagnostics to get any engine etc.. codes and I made requests for service based on that. For the standard TPMS codes, the technician response was “could not duplicate concern at this time”. I offered the codes from my diagnostic tool but I was told there was no software update for the system so there was nothing they could do. I asked to check a noise in the front suspension which I was told in the past was a differential busing going bad. The technician response was that if I replaced the front suspension ($7000), the noise would go away. I’ll stop there… Autonation just took over this dealership. I don’t know them and I don’t even necessarily mind the responses above but I go to a dealership because I think it’s worth the higher prices if they do a good job. I’ll be going elsewhere now. More

Appointments don't matter I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I asked them to fix. They said the repairs needed they would need the car for the day so they told me to come in early Monday morning. I arrived at 7:00am Monday morning and thought while it was there might was well get the oil changed. I receive a call at 4:00pm stating the car would not be ready that day and might be done the following day. I asked what they had done and the stated nothing as they were waiting on the guy to fix the squeak. At 2:00pm on Tuesday i called for an update. The guy checked with the mechanic and said it would be another couple hours. I called back at 4:30 said the were finally working on the squeak and should be done that day and they would call me when it was ready. I wanted to drop off my rental before they closed at six so i decided to drive up there. I got there at 5:30 and and the service person was trying to leave for the day, fortunately i showed up or would not have been able to pick it up until the next day. The mechanic was doing the final checks with the car so i turned in the rental car. When i came back the service rep was gone, but my bill was with the casher. All i had to pay for was the oil change, which fully understood, but did not expect to pay $78.00 for an oil change. In my opinion this was a little extreme for an oil change. Due to my inconvenience i would have expected a reasonable price for the oil change or at a minimum the service rep be there and thank me for my business. I will be in the market for a new car very soon, but i can guaranteed i wont be buying it from here. The only reason i did not give them a one star is it appears they fixed the issues. More

Misleading Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive in and could hook it up at no cost. Not only did they want $120 to hook it up to the computer they also wanted to Keep it overnight. Because of the way that they treated me I ended up a 5 star ford and got an amazing deal with friendly customer service. I will make sure everyone I know does not go to Allen Samuels for service or anything else. More