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AutoNation Chrysler Dodge Jeep Ram North Phoenix
Phoenix, AZ
1,359 Reviews
If you're shopping for a new or used vehicle in Phoenix, be sure to visit AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Located just off of the 17 near Bell Road, our showroom is easy to find, too. So whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,359 reviews
March 30, 2026
I think the management of the service dept is solid but they seem to turnover a decent amount of service advisors. Most recently, we ordered a part that needed replacement and it took about 2 months to ar they seem to turnover a decent amount of service advisors. Most recently, we ordered a part that needed replacement and it took about 2 months to arrive. During that time there wasn't a lot of communication about the ETA and even after the 1st advisor left, no one called or reached out. I will say that once I spoke to a manager the process went smoother but not faster. I know they are at the whim of MOPAR but 2 months felt like a long time. When there was another delay in the last week of the wait for the part, they did find an alternative source for one that they could get sooner. This was appreciated. They actual replacement service was quick and the part is functioning well. More
by murphy.007.michael
Employees Worked With
NA
March 25, 2026
Overall buying experience was very good, but prep service for vehicle turnover was very bad, horrible actually. Dirtiest new vehichle Ice ever purchased. Nothing was cleaned well, not vacuumed, underside for vehicle turnover was very bad, horrible actually. Dirtiest new vehichle Ice ever purchased. Nothing was cleaned well, not vacuumed, underside still muddy, windows dirty, mirrors inside and out dirtyand truck was filthy, shame since it was supposed to be brand new. More
by Scott.marshall
Employees Worked With
Manuel
January 13, 2026
GARRETT IS THE BEST SALESMAN ! He was spectacular in every way. Even though he's young, this old chick can see he's going far ! Very personable, already so knowledgeable, friendly He was spectacular in every way. Even though he's young, this old chick can see he's going far ! Very personable, already so knowledgeable, friendly , happy to help. I told him I wanted to get in, buy the car and get out, no time to waste. He had the car sitting in the front and ready for a test drive. It was already clean, but he offered detailing if we wanted to wait for it, we had to decline, but honestly it didn't need anything more. He had the carfax ready and already gave the finance dept the info of the place we were working with on the loan. THANK YOU GARRETT for making this a happy experience. TEN STARS !!! Mary & Eric More
by MaryTony
Employees Worked With
Garrett in sales & christian to finalize our pre-approved loan with Sunwest
January 06, 2026
went to this dealership in order to repair the check engine light. I had 4 codes popping up for the check engine light. I was quoted $4,743.56 to complete the repairs necessary to eliminate the error engine light. I had 4 codes popping up for the check engine light. I was quoted $4,743.56 to complete the repairs necessary to eliminate the error codes. I received the vehicle back and 1 out of the four codes I was originally quoted for (P20EE) {See page 2 of original invoice and Page 1 of additional invoice} repopulated after a day of driving. When I took the vehicle to ADEQ, they notified me the vehicle had not been driven long enough after repairs were completed for the code to reappear, please see attached ADEQ document 1). I contacted dealer immediately after emissions failure and requested a loaner as I had already waited 4 days for repairs and diagnosis. After waiting nearly a month to receive a loaner vehicle to address the still existing error code (P20EE), they quoted me an additional $4,208.91 to repair the issue. I have in good faith, contacted their service manager, their general manager as well as the corporate office for Autonation trying to find a resolution to their misdiagnosis/ underdiagnosis of my vehicle and failure to make me aware of all possible scenarios regarding error code P20EE. I was never made aware there was a possibility of another $4,000+ expenditure or I would have never gotten the original work of $4,700 done as my vehicle is only valued at $14,439 (2017 Ram 1500 Eco Diesel Crew Cab 118K w/ lemon title) per KBB. I know to some people that $8,500 isn't a lot of money. But for me and my family it is massive. I have disputed the charge with my credit card company until this issue has been resolved by the dealership. My advice, go somewhere else if you value honest upfront costs and want someone willing to accept the consequences of their own mistakes as opposed to putting it onto the customer. More
by Zachary Pruitt
Employees Worked With
William, Victor, Service Manager (name unknown)
December 30, 2025
I had a very disappointing experience with this dealership and would not recommend them. After being involved in a car accident, I was waiting for my insurance company to pay off the remaining loan dealership and would not recommend them. After being involved in a car accident, I was waiting for my insurance company to pay off the remaining loan on my previous vehicle. I was assured by the dealership that this would not be an issue and that, with a letter from the insurance company, the loan could be disregarded. Based on that assurance, I proceeded with the purchase of a vehicle I was very excited about. However, a full month later, I was contacted and informed that my interest rate would be increased to 20% due to the existing loan. This was extremely frustrating and confusing, as I should not have been allowed to take the vehicle if financing had not been finalized. The lack of transparency and poor handling of this situation added significant stress to an already difficult and traumatic time. Overall, I am very dissatisfied with how this matter was handled. More
by vmgarcia355
Employees Worked With
Can't remember
