AutoNation Chrysler Dodge Jeep Ram North Phoenix

The people were friendly to deal with but no one will answer the phones to make an appt & 2 hrs 20 min for an oil hr. Crazy! answer the phones to make an appt & 2 hrs 20 min for an oil hr. Crazy! More

This was my first experience at AutoNation. I’ve been through several other dealers, having bought some 10+ vehicles at this point. This was by far the best experience over the years. There was I’ve been through several other dealers, having bought some 10+ vehicles at this point. This was by far the best experience over the years. There wasn’t a back and forth haggling even needed. The vehicle was priced right. No bs dealer add ons and no pushy sales or finance folks. It truly felt like they wanted my business, which is rare these days. They even worked to price my trade and gave me excellent value. Thank you to Darren for making this an great experience. We’ll be using an AutoNation for my next vehicle purchase. More

Service center did a good job. However when dropping off my vehicle there was a big fiasco on finding the key to the lug nuts. I did not know what it looked like and after asking 3 However when dropping off my vehicle there was a big fiasco on finding the key to the lug nuts. I did not know what it looked like and after asking 3 times, I never got an answer from the guy who checked me in. I had to ask another customer, then I found it. More

This is my go to place for service, I've been going for years to Nicholas in service, he's always so helpful and friendly, and makes sure I get taken care of at the best price available. years to Nicholas in service, he's always so helpful and friendly, and makes sure I get taken care of at the best price available. More

I had a 9:30 am appointment for an oil change, fuel filter replacement, tire rotation and two recalls I was told that the recalls were only software updates. When I had not heard from anyone at 5:00 pm filter replacement, tire rotation and two recalls I was told that the recalls were only software updates. When I had not heard from anyone at 5:00 pm, I called and had to leave a message for my advisor. I finally heard back at 7:00 pm that the tech had not done the update yet but it would be ready tomorrow. I finally heard from them at noon the next day. After picking up the vehicle and returning home, I looked over the invoice. I noticed that I had been charged for filling my DEF tank for which I had declined. The tank was 7/8 full because I had put in a full box of DEF two days earlier. The invoice stated that the tank took “ two full bottles “ to fill. I was charged 79.99 for the DEF and 17.77 to fill it. There was no way for the tank took two bottles. I learned my lesson to check the whole invoice before leaving the dealership. I think I will only return for warranty work. More

Our salesman Steve listened to my concerns and was patient with me through the process. I also appreciated the follow up. patient with me through the process. I also appreciated the follow up. More

Everything was smooth, right from scheduling, dropoff, and service. The technician was really good, would recommend him. and service. The technician was really good, would recommend him. More

At first I had trouble scheduling an appointment for service. From the time I went to see Abrian Acedo, the Service Director, to the time I picked up my Caravan, everything went very smoothly. If I ev service. From the time I went to see Abrian Acedo, the Service Director, to the time I picked up my Caravan, everything went very smoothly. If I ever need service again, i would return to this dealership. More

Working with AutoNation was a great experience. I was able to find the vehicle I wanted and Bryan G was communicative and helpful throughout the process without applying high pressure tactics like I was able to find the vehicle I wanted and Bryan G was communicative and helpful throughout the process without applying high pressure tactics like so many other dealerships. The financing process was transparent and straight forward. I really appreciated the their approach and I love my new RAM 1500. More

Provided me w/great service when I got there. Appts messed up and told me day bit didn't give me the date. Appts messed up and told me day bit didn't give me the date. More