AutoNation Chrysler Dodge Jeep Ram North Phoenix

Steve was the best car salesman you’ll ever meet. He took care of us very well. He took care of us very well. More

I brought my Jeep to Autonation 2 months ago because the steering was not right, I was told it needed a certain part and I needed tires and an alignment. The Jeep is under warranty… I paid 1500 for tires an steering was not right, I was told it needed a certain part and I needed tires and an alignment. The Jeep is under warranty… I paid 1500 for tires and an alignment… took the car to Mexico and the steering was still messed up. Brought the car back over two weeks ago and didn’t hear anything.. I drive up there after a week because they don’t return phone calls..and they said .. it needs steering dampers and guess what???? An alignment. BS. I told Ahmed it JUST had an alignment. He made some calls etc… I left , a week later after I called and called and called but they never return phone calls.. so I drive up there again and they said .. we are waiting on the parts and they won’t be in until 7/18. Are you kidding?!?! You have had my car for over two weeks and you’re just now letting me know it’s going to be another 3 weeks! Ridiculous. I told Ahmed I need my car so just call me when the part is in. Yeah right… he won’t call. He never does. More

The service department is outstanding as long as you make and appointment. They did an excellent job in a very timely manner. The service consultant was very professional and helpful with answering all of my and appointment. They did an excellent job in a very timely manner. The service consultant was very professional and helpful with answering all of my questions regarding the repairs. I would highly recommend them to friends and family. More

Bought my vehicle here and have had it serviced at this location for the last 4 years. Friendly and courteous staff. Vehicle is running great. Will continue to use them location for the last 4 years. Friendly and courteous staff. Vehicle is running great. Will continue to use them More

I was very nervous about purchasing a vehicle, but Sean was super helpful and made the experience a lot less stressful then I thought it would be. I also appreciate the effort Max put in to get my vehicle was super helpful and made the experience a lot less stressful then I thought it would be. I also appreciate the effort Max put in to get my vehicle under the best plan. Overall, I am very satisfied as a first time buyer. More

Nicholas was professional and friendly. He took care of the service on my Jeep in a timely manner. He even let me know I had a nail in my tire. They replaced the water pump and got me ba He took care of the service on my Jeep in a timely manner. He even let me know I had a nail in my tire. They replaced the water pump and got me back on the road. More

Quality of customer service at AutoNation North Phoenix has deteriorated considerably since my last visit in December 2021. The service advisor with whom I had the appointment seemed clueless and confused has deteriorated considerably since my last visit in December 2021. The service advisor with whom I had the appointment seemed clueless and confused. When it came time to pick-up my truck I got a call from a different advisor who was just a clueless and sent the Lyft driver to the dealership rather than my home address to pick me up. This happened twice and finally the Lyft driver called me and had ultimately been given my address as Drive rather than Avenue. Both service advisors with whom I had interaction were not professional at all and of poor quality in terms of knowledge of the service process and interaction with other humans. When I tried finding a phone number to call the service department the automated answering didn't give me a choice to speak with a human. The web site didn't provide a working phone number for the service department. It was impossible to communicate with people in the service department directly. If I hadn't purchased a long-term service agreement I'd be looking for other maintenance options. More

Professional and helpful staff I was able to buy my dream car thank you Zach car thank you Zach More

The dealership was very clean. All of the staff were very nice and attentive during the whole process. Charlie and Max were extremely helpful and knowledgeable. I would definitely All of the staff were very nice and attentive during the whole process. Charlie and Max were extremely helpful and knowledgeable. I would definitely come back. More

Customer service was awesome service tech truly cared about my concerns. Service waiting area very clean. I always get my jeep serviced there because I know they care and are truthful and trustworthy. about my concerns. Service waiting area very clean. I always get my jeep serviced there because I know they care and are truthful and trustworthy. More