Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Chrysler Dodge Jeep Ram North Phoenix
Phoenix, AZ
1,342 Reviews
If you're shopping for a new or used vehicle in Phoenix, be sure to visit AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Located just off of the 17 near Bell Road, our showroom is easy to find, too. So whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,342 reviews
May 26, 2022
We purchased a new vehicle 18 months ago from AutoNation and now it has just over 20k miles on it. It has been in the shop 9 times for several different issues. This last issue causes the brakes to vibrat and now it has just over 20k miles on it. It has been in the shop 9 times for several different issues. This last issue causes the brakes to vibrate, shake, and pulse like the ABS is activated. Took the car in 4 times and they've had it for more than 45 days just this year. Filed a Lemon Law claim one month ago. Someone at the dealership acknowledged to our attorney that the complaint was received and that they would contact us the same day. It's been more than 2 weeks now - no call. I have to borrow a vehicle from my disabled mother just to get the kids back and forth to school. Sadly, this lack of communication is par for the course. We had poor communication during the sales process, poor communication during routine service, and now poor communication with a significant issue. Just avoid if at all possible. Oil changes take days. They will hold on to the vehicle and won't tell you what is going on unless you pester the snot out of them. And heaven forbid you have a significant safety issue....... Lastly - my service rep - Ahmed - has been the one bright spot in all of this. He is understanding, listens to my concerns, and is genuinely helpful. It's too bad the management there is so utterly useless. More
by twelfelt
Employees Worked With
Tom Schnelle, Steve Rogers, Ahmed Atroon
May 25, 2022
My service advisor is amazing. If only we had more people in this world like him with excellent customer service. I am always taken care of each and every time I come. If only we had more people in this world like him with excellent customer service. I am always taken care of each and every time I come. More
by alisha.morris
Employees Worked With
Nicholas Thomas
May 24, 2022
Took 2020 Dodge has 30 k mikes has an exhaust leak due to crack in head, of course the part is on back order and I have to drive and consider damaging my engine due to this issue. Tried to call no one answe crack in head, of course the part is on back order and I have to drive and consider damaging my engine due to this issue. Tried to call no one answers the phone, finally director of service called with news probably June before they can fix. More
by Thrivingkim2016
Employees Worked With
Robert
May 23, 2022
Izzy went the extra mile of making sure I was well taken care of. She kept me up to date about the progress of my service and seemed to genuinely care about making sure the process went smoothly. Izzy and care of. She kept me up to date about the progress of my service and seemed to genuinely care about making sure the process went smoothly. Izzy and the entire staff were professional, accomodating and friendly at drop off and pickup. More
by Happy Jeep Owner
Employees Worked With
Izzy (Izel)
