AutoNation Chrysler Dodge Jeep Ram North Phoenix

I would not recommend that anyone does business with this AutoNation. I purchased a RAM 1500 diesel sight unseen - based on the AutoNation ad. I was not able to test anything in the truck. They wouldn't e AutoNation. I purchased a RAM 1500 diesel sight unseen - based on the AutoNation ad. I was not able to test anything in the truck. They wouldn't even start the truck. The truck failed smog multiple times which I found out by DOT and when I to take the vehicle to smoke. AutoNation had had the financing on the truck already approved, which they were getting the truck, "Ready," for me. So, I was making my truck payments while driving around a base rental for several weeks...waiting. Right from the start, most of the features on the truck did not function. I notified Daniel and Harry immediately and they said they would take care of everything. For example, none of the steering wheel control's function. They still don't. The speedometer bounces around in the cluster. The stereo has virtually no connectivity. The auto shuts off when the truck is put in reverse. The compass does not function. The tint on the windows is so blurry that you get a headache looking through it and you can see debris in the tint. The USB ports do not function. In short, the electronics don't work. Someone - maybe an employee. Maybe the whomever had the truck previously removed the factory UConnect which these vehicles require to function correctly. This was not disclosed. This was not on the ad. I certainly did not sign an acknowledgment, and none was ever presented. AutoNation said they would make this right. What they meant was, they'll get the parts for another $2700.00. The traction control randomly shuts off and the tow mode randomly turns on while driving. The HVAC randomly doesn't even power up - this is a problem. Especially in Arizona. One of the reasons the vehicle continually failed smog us because the wrong size tires were put on the truck - the ECU thinks the truck is at one speed when it is actually traveling at a different speed. Smog allows for a 20% variance. This truck was over 60% off. Daniel and Harry only ever reply with, "It's busy." Or "I'm with family." How about you two reply to your customers who actually spent their money with you while you are working and stop making excuses. Don't lie to your customers. Don't rip your customers off - you'd be shocked at how much smoother your interactions are if you stop doing what you are doing. When you go into the dealer you have to repeatedly ask for these two people and they walk around trying to ignore you - maybe they think that you don't see them? There is no reason for any person to spend their money with this AutoNation. They do not stand behind their product, even when there is warranty. I have had to file a complaint with MOPAR and I will escalate it from there until my truck is either bought back and replaced with a truck that has not been altered and made to not work or, until they actually fix the truck. The truck spent weeks in their service. When I got it back, not a single thing was taken care of. They simply ignore you and think that you will go away. Daniel and Harry then told me that they adjusted the price of the truck to compensate for the issues prior to it being listed. This is a lie. Nothing was adjusted. The truck sold at good condition market value. Nothing was disclosed. The only information I had on the truck was what was int he ad, and attached to the VIN. Harry and Daniel assured me that the truck would be as it should be - this was something I specifically asked them about because I was unable to even power the truck on. This is completely unacceptable. People do not spend their money to be ripped off. The best thing you can do as a consumer is avoid this AutoNation entirely and if you are even contact by Harry or Daniel ignore them and spend your money with a dealer that is going to stand behind their product and not lie to their customers. Still, nothing has been fixed. I have however contacted Daniel and Harry many times - each attempt to contact Daniel and Harry has been ignored. More

My husband and I love the service provided. We believe we are in good hands. We believe we are in good hands. More

Carl is always the best. Truly. He will do his best to help. Great service. Takes awhile. But great. Truly. He will do his best to help. Great service. Takes awhile. But great. More

Ahmed was great at helping me get my 2018 Jeep Grand Cherokee taken care of. It took longer than I expected but with short staff, I understood. Cherokee taken care of. It took longer than I expected but with short staff, I understood. More

I feel confident things will be done right when I leave my Jeep at the dealership with Carl. my Jeep at the dealership with Carl. More

Used a promo for a $55 on my Dodge Durango. It was done in in less then an hour and for promised price (no price creep). Very happy with this visit. It was done in in less then an hour and for promised price (no price creep). Very happy with this visit. More

Very friendly, made sure to find the problem with my 2015 Dodge Durango R/T and got it fixed in an orderly fashion. Thank you so much Dodge Durango R/T and got it fixed in an orderly fashion. Thank you so much More

Two thumbs up for Carl Ross. If i had a third, it would be up also. Great communication. Up front about estimated times and brought it in on time. Always goes to bat for you with If i had a third, it would be up also. Great communication. Up front about estimated times and brought it in on time. Always goes to bat for you with warranty company. More

I was able to get the vehicle I wanted for below market price. Staff was enjoyable very little haggling.. The only negative I would have and the reason why it is not a 5 star is I spent much more time than price. Staff was enjoyable very little haggling.. The only negative I would have and the reason why it is not a 5 star is I spent much more time than I would have liked to and thought was necessary. More

Carl Ross with Servicing does a great job every single time. He is honest, upfront and does the right thing. time. He is honest, upfront and does the right thing. More