AutoNation Collision Center Austin - Service Center

Everything worked out smooth. I have worked with AutoNation Collision twice and both times have been great! Billy made sure I was informed every step of the way. They worked well I have worked with AutoNation Collision twice and both times have been great! Billy made sure I was informed every step of the way. They worked well with my insurance company, with no delays. More

The “office” staff that I had direct communication with was awesome. No complaints with him. He was knowledge with how insurance work so there weren’t going to be delays and he was great with communication was awesome. No complaints with him. He was knowledge with how insurance work so there weren’t going to be delays and he was great with communication. The repairs for the most part are ok. But I can definitely see where there is new paint is and there’s some raise bumps throughout, almost like they allowed dirt particles or something to dry on it. And the whether strips around the windows seem to be looser from them removing parts and then reattaching them. The BIGGEST issue I have, is even now, is finding multiple grease fingers prints throughout the fabric part of my car. And it’s areas where I don’t usually have contact with as I’m the only who goes in my car (drivers side only) and the spots correlate with the open door/window notifications I received throughout the repair. I have no idea how to remove them and am afraid I even trying to cause i don’t want to make it worse. It’s extremely frustrating and maddening that not only did something out of my control cause damage to my brand new car but that having to get repairs added to the inside of my car looking old and gross. More

Jason was my estimator Was great, always informative, very propersonal and did a great job working with me and the insurance company kudos to him The work on the car was excellent. And I was done I had very propersonal and did a great job working with me and the insurance company kudos to him The work on the car was excellent. And I was done I had a good time More

Since my friends’ family owned body shop was sold, AutoNation Collision Center - Austin is my sole go to based on recommendation from our insurance provider. The customer service is exemplary; the qua AutoNation Collision Center - Austin is my sole go to based on recommendation from our insurance provider. The customer service is exemplary; the quality of work is outstanding; I am continually impressed with their professionalism and customer service; we have developed a long-standing relationship with the shop and the staff; the shop provides updates each step of the process and we are never left wondering about timelines; Charles runs a terrific operation and the thoroughness is appreciated. In summary, why go anywhere else? When Charles informs us the vehicle is ready, we take him at his word! By the way, even the tire pressure is correct when I checked…it’s details like this that confirm the shop is excellent. More

Jay kept me in the loop and updated throughout the entire process. I hope to never get into another accident again, but if I do, I know exactly where to go and who to ask for. 10 out of 10. I will def recomm process. I hope to never get into another accident again, but if I do, I know exactly where to go and who to ask for. 10 out of 10. I will def recommend Autonation Collision Center to all of my contacts! More

Jerry was very knowledgeable and did a great job. He kept inform about my car. He kept inform about my car. More

Billy and Charles are great and I wish I could give then an eleven. They were very supportive and attentive. an eleven. They were very supportive and attentive. More

I would love to write AutoNation better than I did however, I still Have not received a part of my repair. It’s been at least two months and the mudflap driver side has not arrived. The service agent however, I still Have not received a part of my repair. It’s been at least two months and the mudflap driver side has not arrived. The service agent said he would call me when it arrives and I’m still waiting for that call. I hope I’m not being put off. it may be that there is a backorder. I just don’t know what’s going on. More

I have always had great experiences with AutoNation Collision Center Austin! Charles has been incredibly helpful, honest and the work performed has been very high quality!! Collision Center Austin! Charles has been incredibly helpful, honest and the work performed has been very high quality!! More

Extremely pleased. Great job and attention to detail. Kept in touch at every step. Appreciated Great job and attention to detail. Kept in touch at every step. Appreciated More