AutoNation Dodge Ram Broadway - Service Center

Terrible service department! They had my truck for over 5 weeks without doing anything. There was no way to get ahold of anyone from the service department. Multiple unanswered c They had my truck for over 5 weeks without doing anything. There was no way to get ahold of anyone from the service department. Multiple unanswered calls and voicemails with the only communication coming from the sales team trying to get me to buy a new truck. Finally had my truck towed to another automation for service. 0/10, don't buy or get service here. More

Staff was helpful and professional. They were good communicators. Job was done as expected. Thank you They were good communicators. Job was done as expected. Thank you More

Love the employees at the dealership,would defer friends and family’s to visit the dealership and family’s to visit the dealership More

Communication could be a bit better, called to ask about status of vehicle and left a message for my service guy to call me and he never reached back out to me. Not sure if the gentleman I spoke with didn’t status of vehicle and left a message for my service guy to call me and he never reached back out to me. Not sure if the gentleman I spoke with didn’t relay the message or what happened, More

This dealership has an awesome customer service team. The mechanics showed that they take pride in their job. The company renders impeccable over all service. They go above and beyond to make sure their The mechanics showed that they take pride in their job. The company renders impeccable over all service. They go above and beyond to make sure their customers are satisfied. My husband and I were very pleased! More

I needed a horn for my truck and went into Brandon Dodge parts to check on it. The parts person April Lowe asked me year and model of truck. She ordered part and said it would be in next day. The next da parts to check on it. The parts person April Lowe asked me year and model of truck. She ordered part and said it would be in next day. The next day April called and said horn was in. I went to get it and April had looked up how to install videos for me. April then gave me the websites to view. The price was great, the service excellent and very professional. If all employees at Brandon Dodge are as professional and customer service orientated as April it will be my go to Dealer. They go the extra mile for customers. I'm in business and know that's how you build and keep customer base. All I can say is GREAT PRICES, GREAT SERVICE and GREAT DEALERSHIP. I give Brandon Dodge a five out of five stars. Nick Bates More

I went in for an oil change and requested a new plug for the oil pan with a gasket. I got a new plug but it didn’t have a gasket and they smeared some kind of sealant around the plug. the oil pan with a gasket. I got a new plug but it didn’t have a gasket and they smeared some kind of sealant around the plug. More

My Dodge Ram had a difficult diesel problem. Chris, service manager, committed to have it ready by Thursday of this week so I could tow a trailer. He actually had it ready Wednesday morning. Pro Chris, service manager, committed to have it ready by Thursday of this week so I could tow a trailer. He actually had it ready Wednesday morning. Problem was fixed and ahead of time. Nice job! More

I thought the experience was just fine for scheduled maintenance; they asked me the service that I wanted to perform, they told me the estimate and they got it done in two hours while I waited. maintenance; they asked me the service that I wanted to perform, they told me the estimate and they got it done in two hours while I waited. More

Don’t waste your time taking your vehicle here for service! Horrible customer service!!!!!! Took my truck in for its first oil change and recall on the tailgate. First off service advisor Abu Abbba service! Horrible customer service!!!!!! Took my truck in for its first oil change and recall on the tailgate. First off service advisor Abu Abbbas was a jerk and put off right from the time I started talking to him. Then he wouldn’t honor my first oil change coupon. I then inquired about my extended warranty (which included oil changes). I didn’t have the warranty info and Abu wasn’t willing to help me out in any way to research it. Then when it was done Abu continued his rudeness by not even talking to me and pointing across the bay to pick up my vehicle. This service department is appalling. Would highly recommend not taking your Dodge or Ram here. It was better when it was Brandon Dodge. More