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AutoNation Ford Amherst - Service Center

Amherst, OH

4.7
374 Reviews

374 Reviews of AutoNation Ford Amherst - Service Center

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August 06, 2025

Terrible experience with both the Sales Department and with the Service Department. The salesman and service department managers do not return phone calls or respond to emails. We ended up buying two new More

by alomaodoherty
Service Communication
Recommend Dealer
No
Employees Worked With
Donovan, in sales and two different managers
Aug 09, 2025 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 01, 2025

I was treated very well and got fast service to take care of my problems More

by hebb5882000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Aug 04, 2025 -

AutoNation Ford Amherst responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 30, 2025

Bought my car at another Ford dealership and used their service department once as I didn’t care for the attitude of intake personnel. Switch all my service to AutoNation and have had exemplary experience More

by Jomarsha4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin
Aug 03, 2025 -

AutoNation Ford Amherst responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2025

I brought my truck in to get fixed I was dealing with Marry from the service department she keep me informed on what was going on with my truck. Very satisfied with her More

by huntingduckdeer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marry
May 17, 2025 -

AutoNation Ford Amherst responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. If you ever need help, just give us a call. Happy motoring!

April 24, 2025

The complete service and attention is top notch. My service advisor made sure all my questions were answered in a timely fashion and the confidence in knowing my truck is serviced properly is by far More

by jrlealjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary, Ronnie
Apr 28, 2025 -

AutoNation Ford Amherst responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 15, 2025

They are friendly and reliable the service advisor expert was very helpful and the repairs was good More

by lkoutsaftis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shan
Apr 18, 2025 -

AutoNation Ford Amherst responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

March 17, 2025

service was very easy I appreciated that they understood my time frame work was completed in no time More

by kaschu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Mar 21, 2025 -

AutoNation Ford Amherst responded

Hi, thank you for your positive review. We're happy to have been of service to you.

July 13, 2024

I believe I have been taken advantage of by AutoNation. Their service rep claimed that I told her that my battery had been failing for awhile and that I’d had it jumped several times. This is not true, the More

by Antrobousantrobous
Recommend Dealer
No
Employees Worked With
Unknown all phone interaction
Jul 15, 2024 -

AutoNation Ford Amherst responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (440) 296-3021 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 13, 2024

Very efficient and timely. Kaitlyn was very helpful and made sure that if there were any concerns or questions she addressed them More

by hubermartha2 car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin
Jun 15, 2024 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

June 12, 2024

I appreciate the fact that if you are waiting for your vehicle that Autonation washes your car for free More

by Redbirdgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Gregory, Mary
Jun 14, 2024 -

AutoNation Ford Amherst responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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