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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
594 Reviews

594 Reviews of AutoNation Ford Jacksonville - Service Center

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January 05, 2022

Overall, a good dealership, but I've only been there twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding thei More

by camerata4music
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jan 18, 2022 -

AutoNation Ford Jacksonville responded

Hi Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (904) 242-6499 -- we hope to hear from you soon.

January 04, 2022

It took three visits, but they got it right on the 3rd one. Someone from service department, also, updated me on car status. More

by mosteller8675
Recommend Dealer
Yes
Employees Worked With
Do not know.
Jan 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 02, 2022

Brought my mustang in for warranty issues and was treated well - Vehicle was fixed right the first time Thanks More

by Corvettedrvrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Jan 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 01, 2022

Very fast and did a good job. Service person was outstanding and very professional. Did what the said they would do. More

by Bigal345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mcguire
Jan 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

December 30, 2021

The service experience delivered by James and his team is beyond extraordinary. They are a credit to AutoNation and they should be recognized accordingly More

by Bestimage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
December 28, 2021

If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have th More

by JaxFordOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
December 26, 2021

I love this dealership. Jessica is great. I always have a good experience here. I will return for service. More

by Bannry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Henry
December 24, 2021

I have all of my vehicles serviced at this dealership. My Service Writer Jessica always goes above and beyond my needs. Thank You Jessica More

by flightengineer06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Henry
December 23, 2021

Polite, efficient team in the service area. They were able to take me at the end of the day and complete the work quickly. More

by doug.childs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jones
December 23, 2021

The Service Dept listens and gets done what I want and need done. They always listen to my feedback and do their very best to deliver my vehicles back to me on or before the expectations they set. Kudos t More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Service Writer
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