AutoNation Ford Jacksonville - Service Center

Auto Nation Ford has been serving my vehicle for 6 years and I can always depend on their service and friendly staff. and I can always depend on their service and friendly staff. More

Susan who works in the service department is excellent. Has always helped me and goes out of her way to make sure the work on my car is correct and done in the time she tells me. Has always helped me and goes out of her way to make sure the work on my car is correct and done in the time she tells me. More

Not educational on the process pertaining to say to recalls. I was told the part was on back order & my van would have to sit for moths. I took it to another Ford dealership & it was fixed in a week. A recalls. I was told the part was on back order & my van would have to sit for moths. I took it to another Ford dealership & it was fixed in a week. And that didn’t have the part in stock. More

My sercive rep J James was great per usual. Punctual and informative. Always a smooth process. informative. Always a smooth process. More

Usually pretty good. Bad experience last time in. No paperwork provided, the tech who checked me in just left. I had to track down where my truck was. Took almost 2 hours for a standard oil change (w paperwork provided, the tech who checked me in just left. I had to track down where my truck was. Took almost 2 hours for a standard oil change (with an appointment) More

Probably never going back to AN Ford. Every time I bring in my truck for service, it's another Thousand dollars or more. I brought in my 2010 F-150 for a heater core leak. I know enough about mechanics t in my truck for service, it's another Thousand dollars or more. I brought in my 2010 F-150 for a heater core leak. I know enough about mechanics that they were going to have to remove my entire dash to replace the core and hoses. What Makes me SO MAD is every time I bring it in, they "find something else"...I was told by the service writer, that along with core and hoses, the mechanic recommends that I also replace the water pump and thermostat. Total for the work is estimated at $2800.00. I explained to the writer that my truck has never run hot, has had the coolant flushed as a scheduled maintenance, so why should I replace something that isn't broken? I instructed them to leave my water pump and Thermostat alone. He then proceeds to tell me that they noticed moisture around the AC condenser and recommends that I replace that too, because it could be leaking...That would be another $1000.00 if I elect to do so. I explained, my AC is running fine and blows very cold and why should I replace something that isn't broken? - Checked and verified that there isn't anything wrong. He then proceeds to tell me the mechanic found a small transmission leak and I should consider replacing the seals and and trans flush...That would be another $1000.00 - Checked and verified there was nothing wrong... He then proceeds to tell me about a leaky pinion seal (they fixed once before) and that would be about $700.00 OMFG!!!!....Checked and verified there was nothing wrong with this either. So, before I go back there where they feel the need to xxxx me with add-ons and up-charges, I'll take my business elsewhere. More

I was sold a a 6990 car that was a lemon with in 60 days my transmission and other issues occurred my transmission and other issues occurred More

JESSICA is SUPER CUSTOMER FOCUSED! Jessica will be my requested Service Advisor at every Service Visit!!! requested Service Advisor at every Service Visit!!! More

We dropped my son's car off the night before the scheduled meeting so the dealer had the entire following day to work on it. We made it crystal clear that my son would be heading off to college in S scheduled meeting so the dealer had the entire following day to work on it. We made it crystal clear that my son would be heading off to college in South Florida two days later. We requested 3 items be addressed: 1-Safety recall 2-Safety check 3-AC was blowing hot air. He went to the dealership at 5 pm the next day only to find out they had only completed the Safety Recall. They claimed they could not get the AC to malfunction so we decided to pay for an Evac and Freon refill. My son had to sit for over an hour before the car was ready. On the way home the AC failed again. The following day his low tire pressure light came on. When we checked the pressure every tire was different and none were set as recommended. We were leaving the next day so my son had to drive 4.5 hours in 90+ degree weather to South Florida. Clearly they only fixed the Recall and never properly if at all checked the AC nor did they perform any type of safety check. I cannot recommend this deal to anyone for any type of repair. More

We could not be more pleased with the service department Kevin our technician amazing! He is knowledgeable and professional, thank you Kevin for all your expertise!!! Companies should recognize employees li Kevin our technician amazing! He is knowledgeable and professional, thank you Kevin for all your expertise!!! Companies should recognize employees like Kevin!!! We will come back to have our truck service done at Autonation Ford at the Avenues as long as we can be assured the we will have Kevin do our service!!! A+ rating!!!! Thank you! John and Janet Fitzpatrick More